Accessibility Statement

AQNOVA MARKETPLACE

Global Legal Footer Framework

Comprehensive Compliance & Platform Governance Reference

(MASTER)

AqNova's Complete Digital Accessibility Commitment — WCAG 2.1 AA / ADA / EAA / EN 301 549 / Equality Act / Global Equivalents — Features, Known Limitations & Feedback Mechanism

Effective Date: April 7, 2026 | Version 1.0 | Last Reviewed: April 2026 | Next Review: April 2027 | Arivon Holding Corporation

AqNova is a global marketplace for sustainable, organic, and ethically sourced products. We serve Buyers and Vendors across 25+ countries and are committed to making sustainable commerce accessible to everyone — including people with disabilities. This Accessibility Statement is required by applicable law in several of our operating jurisdictions (including the EU European Accessibility Act effective June 28, 2025, and applicable accessibility legislation in the US, UK, Canada, and Australia) and is provided voluntarily for all other markets as an expression of our commitment to inclusive design.

This document constitutes AqNova's Accessibility Statement as required under: EU Directive 2016/2102/EU (Annex) — web accessibility statement requirements (applied as best practice); EN 301 549 v3.2.1 — Annex C (accessibility statement); EAA (2019/882/EU) self-assessment and statement requirements; AODA IASR (Canada); UK Public Sector Bodies Accessibility Regulations SI 2018/952 (applied as best practice benchmark for private sector). It is updated at minimum annually and promptly following material changes to Platform accessibility.

7.1.1 AqNova's Accessibility Commitment & Philosophy

Accessibility is not an afterthought or a compliance exercise at AqNova — it is a design principle embedded in how we build our Platform from the ground up. A sustainable marketplace that is accessible only to users without disabilities is not a genuinely inclusive platform, and inclusion is inseparable from our mission to make sustainable commerce global.

A. WCAG 2.1 — Technical Standard

The Web Content Accessibility Guidelines (WCAG) 2.1, published by the World Wide Web Consortium (W3C) as a W3C Recommendation in June 2018, is the internationally recognized technical standard for web and mobile accessibility. WCAG 2.1 is organized around four principles — Perceivable, Operable, Understandable, and Robust (POUR) — each containing guidelines and success criteria at three levels of conformance:

Level A: minimum accessibility — the most basic requirements. Failing Level A criteria creates severe barriers that make it impossible or nearly impossible for some users with disabilities to access content.

Level AA: the generally recognized target for accessibility compliance under most legislation. This is AqNova's minimum conformance target. Level AA includes all Level A criteria plus additional criteria addressing more common barriers.

Level AAA: the highest level of accessibility. Not all Level AAA success criteria can be applied to all content, but AqNova targets selected Level AAA criteria for its core user journeys. Level AAA criteria applied by AqNova are listed in Section 7.1.4.

B. EN 301 549 v3.2.1 — European Standard

EN 301 549 v3.2.1 (October 2021) is the European Standard for Accessibility requirements for ICT products and services. It incorporates WCAG 2.1 Level AA by reference for web and mobile content (Clauses 9 and 10) and adds additional requirements for non-web ICT (Clause 11), documentation, and support (Clause 12). AqNova's Platform is designed to meet EN 301 549 v3.2.1 requirements, which is the technical standard referenced by the EU European Accessibility Act (Directive 2019/882/EU).

C. WCAG 2.2 — Monitoring Status

WCAG 2.2, published as a W3C Recommendation in October 2023, adds 9 new success criteria to WCAG 2.1 (9 at Level A/AA; removing one Level AA criterion from WCAG 2.1 that was removed in WCAG 2.2). Key new Level AA criteria in WCAG 2.2 include: Focus Not Obscured (2.4.11); Dragging Movements (2.5.7); Target Size Minimum (2.5.8); Consistent Help (3.2.6); Redundant Entry (3.3.7); Accessible Authentication (Minimum) (3.3.8). AqNova is assessing conformance with WCAG 2.2 new criteria and will update this Statement to reflect WCAG 2.2 conformance status when assessment is complete. AqNova expects to fully adopt WCAG 2.2 Level AA as its baseline standard during 2026.

7.1.3 Conformance Status — What We Have Achieved

AqNova's current WCAG 2.1 conformance status, as of the date of this Statement, is as follows. This represents our honest assessment — not a marketing claim. Known areas of non-conformance are disclosed in Section 7.1.5.

7.1.4 Accessibility Features — Complete Implementation Guide

The following comprehensive list of accessibility features is implemented across AqNova's Platform. This list corresponds to WCAG 2.1 Level AA success criteria and selected Level AAA criteria:

A. Perceivable — Content Available to All Senses

Text alternatives for non-text content (WCAG 1.1.1 — Level A): all informational images include descriptive alt text that conveys the content and function of the image. Decorative images include null alt text (alt="") so screen readers skip them. Product images include descriptive alt text naming the product, key visual attributes, and relevant sustainability certifications visible in the image.

Captions for pre-recorded video (WCAG 1.2.2 — Level A): all pre-recorded video content produced by AqNova includes synchronized captions. Vendor-produced video content requires captions consistent with AqNova's Vendor content policy.

Audio descriptions for pre-recorded video (WCAG 1.2.5 — Level AA): pre-recorded video content that contains visual-only information (information not conveyed in the audio track) includes audio description tracks.

Info and relationships — structured content (WCAG 1.3.1 — Level A): all content structure — headings, lists, tables, forms, and emphasis — is communicated through semantic HTML markup, not visual styling alone. Tables include caption elements and appropriate header cell markup.

Meaningful sequence (WCAG 1.3.2 — Level A): reading and navigation order of content is logical and meaningful, consistent with visual presentation.

Sensory characteristics (WCAG 1.3.3 — Level A): instructions do not rely solely on sensory characteristics (shape, color, size, visual location). For example: 'Select the green Add to Cart button' is supplemented with non-sensory instruction.

Orientation (WCAG 1.3.4 — Level AA): content is not restricted to a single orientation (portrait or landscape) unless a specific orientation is essential.

Identify input purpose (WCAG 1.3.5 — Level AA): the purpose of each input field collecting personal information is identified through autocomplete attributes, enabling browser autofill and assistive technology personalization.

Use of color (WCAG 1.4.1 — Level A): color is not the only visual means of conveying information. Status indicators (order status, form errors, certification badges) use both color and text/icons.

Audio control (WCAG 1.4.2 — Level A): any audio that plays automatically for more than 3 seconds can be paused, stopped, or its volume controlled independently of the system volume.

Color contrast — normal text (WCAG 1.4.3 — Level AA): all normal text (below 18pt / 14pt bold) achieves a minimum contrast ratio of 4.5:1 against its background. AqNova's brand color palette (#7D9A37 AqNova Green on #FFFFFF white = 4.55:1 — verified compliant).

Color contrast — large text (WCAG 1.4.3 — Level AA): large text (18pt+ or 14pt+ bold) achieves a minimum contrast ratio of 3:1 against its background.

Resize text (WCAG 1.4.4 — Level AA): all text can be resized up to 200% without loss of content or functionality, using browser text-size settings.

Images of text (WCAG 1.4.5 — Level AA): AqNova does not use images of text except for logos and certification marks, which include equivalent text alternatives.

Reflow (WCAG 1.4.10 — Level AA): all content can be presented at 400% zoom (equivalent to 320 CSS pixels viewport width) without horizontal scrolling and without loss of content or functionality.

Non-text contrast (WCAG 1.4.11 — Level AA): user interface components and graphical objects achieve a minimum contrast ratio of 3:1 against adjacent colors. Form borders, icons, and interactive component outlines are tested for 3:1 minimum contrast.

Text spacing (WCAG 1.4.12 — Level AA): no loss of content or functionality occurs when the following text spacing properties are overridden to: line height 1.5× the font size; letter spacing 0.12× the font size; word spacing 0.16× the font size; space following paragraphs 2× the font size.

Content on hover or focus (WCAG 1.4.13 — Level AA): additional content triggered by hover or keyboard focus is dismissible, hoverable, and persistent.

B. Operable — Interface Components Usable by All

Keyboard accessible (WCAG 2.1.1 — Level A): all functionality of the Platform is accessible using a keyboard alone, without requiring a mouse or pointing device. This includes: navigation, product search, filters, form submission, cart management, checkout, and account management.

No keyboard trap (WCAG 2.1.2 — Level A): keyboard focus is never trapped in a component. Modal dialogs return focus to the triggering element when dismissed. Users can navigate away from all components using standard keyboard commands.

Character key shortcuts (WCAG 2.1.4 — Level A): any keyboard shortcut using a single character key can be turned off, remapped, or only activated when a specific component is in focus.

Timing adjustable (WCAG 2.2.1 — Level A): where time limits exist on Platform sessions, users are warned before the time limit expires and given the opportunity to extend the session. The minimum extension offered is 10 times the original time limit.

Pause, stop, hide (WCAG 2.2.2 — Level A): moving, blinking, or scrolling content (including carousels, promotional banners, and animated graphics) can be paused, stopped, or hidden. Auto-updating content can be paused.

Three flashes or below threshold (WCAG 2.3.1 — Level A): no content flashes more than three times per second. All animated elements are tested against WCAG general and red flash thresholds.

Bypass blocks (WCAG 2.4.1 — Level A): a 'Skip to Main Content' link is provided at the top of each page, allowing keyboard and screen reader users to bypass navigation and go directly to the page's main content.

Page titled (WCAG 2.4.2 — Level A): all Platform pages have unique, descriptive titles that identify the page content and site name.

Focus order (WCAG 2.4.3 — Level A): keyboard focus traverses the page in a logical, meaningful order consistent with the visual layout and content hierarchy.

Link purpose — in context (WCAG 2.4.4 — Level A): the purpose of each link is determinable from the link text or from the surrounding context. Generic link text such as 'click here' or 'read more' is supplemented with accessible names. Screen reader users can identify link purposes from the link list.

Multiple ways (WCAG 2.4.5 — Level AA): more than one way to locate each Platform page is available — including site navigation, search, breadcrumbs, and sitemap.

Headings and labels (WCAG 2.4.6 — Level AA): headings and labels describe their topic or purpose. All form fields have descriptive labels. AqNova uses a consistent heading hierarchy (h1 through h4) on all pages.

Focus visible (WCAG 2.4.7 — Level AA): keyboard focus indicator is always visible. AqNova's Platform uses a visible, high-contrast focus ring (3px solid, #1A3A5C or equivalent) on all interactive elements.

Focus not obscured (WCAG 2.4.11 — Level AA, WCAG 2.2): when a user interface component receives focus, it is not entirely hidden by a sticky header, cookie banner, or other component.

Pointer gestures (WCAG 2.5.1 — Level A): all functionality that uses multipoint or path-based gestures (swipe, pinch) can also be operated with a single pointer (tap/click).

Pointer cancellation (WCAG 2.5.2 — Level A): all functionality can be cancelled before completion; the up-event is used for activation rather than the down-event.

Label in name (WCAG 2.5.3 — Level A): for controls with visible labels, the accessible name contains the visible label text.

Motion actuation (WCAG 2.5.4 — Level A): all functionality triggered by device motion can also be operated through user interface components. Motion triggers can be disabled.

C. Understandable — Information Operable

Language of page (WCAG 3.1.1 — Level A): the default human language of each page is programmatically identified in the html lang attribute.

Language of parts (WCAG 3.1.2 — Level AA): when content uses a language different from the page's default language, the lang attribute is applied to the relevant section, allowing screen readers to switch pronunciation.

On focus (WCAG 3.2.1 — Level A): receiving keyboard focus on a component does not automatically trigger a context change (navigation, form submission, dialog opening). Focus causes display of focus indicator only.

On input (WCAG 3.2.2 — Level A): changing the setting of a user interface component does not automatically trigger a context change unless the user has been informed of this behavior.

Consistent navigation (WCAG 3.2.3 — Level AA): navigation mechanisms repeated across multiple pages are presented in a consistent order.

Consistent identification (WCAG 3.2.4 — Level AA): components with the same functionality are identified consistently across the Platform.

Error identification (WCAG 3.3.1 — Level A): input errors are detected automatically and the item in error is described to the user in text — not only by color or placement.

Labels or instructions (WCAG 3.3.2 — Level A): labels and instructions are provided for all user input. Required fields are marked. Format requirements are specified before the user attempts entry. Examples: 'Enter date in DD/MM/YYYY format.'

Error suggestion (WCAG 3.3.3 — Level AA): when an input error is detected and suggestions for correction are known, suggestions are provided to the user — unless doing so would jeopardize security.

Error prevention — legal and financial (WCAG 3.3.4 — Level AA): for all order submissions and financial transactions, users can review and confirm their submission before final commitment; all submissions can be confirmed, corrected, and reversed within the cancellation window.

Redundant entry (WCAG 3.3.7 — Level A, WCAG 2.2): information previously entered by the user in the same session is either auto-populated or the user is given the option to re-enter without re-keying.

Accessible authentication (WCAG 3.3.8 — Level AA, WCAG 2.2): authentication processes do not require cognitive function tests (e.g., character recognition, memorization) that are not supplemented by an accessible alternative. Password-based authentication is supplemented by email/SMS verification.

D. Robust — Interpreted by Assistive Technologies

Parsing (WCAG 4.1.1 — Level A): HTML and CSS are valid and well-formed to avoid rendering differences across browsers and assistive technologies. AqNova runs automated HTML validation as part of its continuous integration pipeline.

Name, role, value (WCAG 4.1.2 — Level A): all user interface components have name, role, and where applicable, value accessible to assistive technologies via ARIA attributes or native HTML semantics. Custom components (dropdown menus, accordion panels, tab systems, modal dialogs, carousels) are built using established ARIA Design Patterns.

Status messages (WCAG 4.1.3 — Level AA): all status messages (success notifications, error alerts, progress updates, cart quantity changes) are programmatically implemented using ARIA live regions (aria-live, role=status, role=alert) so screen readers announce them without requiring focus movement.

E. Level AAA Criteria Applied to Core User Journeys

AqNova applies the following selected WCAG 2.1 Level AAA success criteria to its core shopping, checkout, and account management flows:

Extended audio description for video (1.2.7 — Level AAA): when foreground audio pauses are insufficient for audio description, extended audio description is provided.

Contrast (Enhanced) (1.4.6 — Level AAA): AqNova targets a minimum 7:1 contrast ratio for body text throughout the checkout flow.

Focus visible (Enhanced) (2.4.12 — Level AAA, WCAG 2.2): the keyboard focus indicator meets the enhanced WCAG 2.2 AAA minimum size and contrast requirements in the checkout flow.

No timing (2.2.3 — Level AAA): session timeouts do not apply to the checkout flow — users may complete a purchase without timing pressure.

Section headings (2.4.10 — Level AAA): section headings are used throughout long-form content pages (Policy documents, Help Centre articles) to organize the content.

Error prevention — all (3.3.6 — Level AAA): for all form submissions on the Platform, users can review, correct, and confirm their submission before final commitment.

7.1.5 Known Limitations & Areas Under Development

AqNova is committed to transparency about accessibility limitations. The following known issues have been identified through our testing program. Each limitation is listed with its WCAG success criterion, the nature of the issue, and our planned remediation timeline.

Where a known limitation creates a significant barrier to completing a core task (browsing, purchasing, or account management), AqNova provides an alternative access mechanism — see Section 7.1.11.

7.1.6 Testing & Evaluation Methodology

AqNova's accessibility conformance assessment uses the following methodology, consistent with the W3C's Website Accessibility Conformance Evaluation Methodology (WCAG-EM) 1.0:

A. Automated Testing

Tools: axe-core (integrated into AqNova's continuous integration pipeline); Lighthouse (Google); WAVE (WebAIM); SortSite. Automated testing runs on every code deployment for key Platform pages.

Scope: homepage; category pages; product listing pages; checkout flow; account management pages; Vendor portal key screens; all newly deployed page templates.

Limitations of automated testing: automated tools detect approximately 30–40% of WCAG success criteria. Automated testing alone does not constitute WCAG conformance assessment. All automated testing findings are supplemented by manual expert review.

B. Manual Expert Review

Annual comprehensive accessibility audit: conducted by IAAP (International Association of Accessibility Professionals)-certified accessibility specialist, covering all key user journeys and page templates.

Quarterly keyboard-only walkthrough: quarterly expert keyboard-only navigation test of the end-to-end shopping and checkout flow, Vendor onboarding, and account management.

Quarterly screen reader review: quarterly screen reader testing with NVDA + Firefox and VoiceOver + Safari of the end-to-end shopping and checkout flow.

Pre-release accessibility review: all new features and significant UI changes undergo accessibility review before release, covering: ARIA markup; keyboard operability; color contrast; focus management; screen reader compatibility.

C. User Testing with Disabled Users

Semi-annual usability testing: AqNova conducts semi-annual usability testing sessions including participants with the following disabilities: visual impairment (blind users using screen readers; low vision users using screen magnification); motor impairment (users relying on keyboard-only navigation; users of switch access); cognitive disabilities (dyslexia; ADHD; learning disabilities).

Findings from user testing are categorized by severity and WCAG criterion and incorporated into the accessibility development roadmap.

D. Conformance Evaluation

Formal conformance evaluations follow WCAG-EM methodology: (1) Define the evaluation scope; (2) Explore the website under evaluation; (3) Select a representative sample; (4) Evaluate the sample; (5) Report the evaluation findings. Evaluation reports are maintained by AqNova's accessibility team and inform this Statement's conformance status (Section 7.1.3) and Known Limitations (Section 7.1.5).

7.1.7 Assistive Technologies Tested & Supported

AqNova's Platform is tested for compatibility with the following assistive technologies, selected to cover the most commonly used combinations across the global user population:

AqNova does not restrict use of its Platform to the assistive technologies listed above. The list represents actively tested technologies. Users with other assistive technologies who encounter barriers are encouraged to report them through the accessibility feedback channel (Section 7.1.10).

7.1.8 Accessible Content — Legal & Policy Documents

AqNova's legal framework documents — including all sections of the Global Legal Footer Framework (Sections 3.1 through 7.1) — are provided in accessible formats:

HTML web format: all policy documents are published as HTML pages on AqNova's website, conforming to WCAG 2.1 Level AA. HTML pages include appropriate heading structure (H1–H4), descriptive link text, language attributes, and accessible tables.

Accessible PDF: downloadable PDF versions of all key legal documents (Terms of Service; Privacy Policy; Return Policy; Buyer Protection Policy; Vendor Agreement; this Accessibility Statement) are available in tagged PDF format (PDF/UA — ISO 14289) with: reading order tags; heading and paragraph tags; alt text for non-decorative images; accessible form fields; document title and language metadata.

DOCX (Word) format: the comprehensive compliance framework documents (including this document) are produced as WCAG-informed DOCX files with: structured heading styles (Heading 1–2 applied using Word styles, not manual formatting); table headers marked with 'Repeat as header row' property; alt text for all images; list items using Word's list styles (not manual indentation).

Large print: on request (accessibility@aqnova.co), AqNova provides large print (minimum 18pt, clear font, high contrast) versions of its key policy documents.

Plain English versions: AqNova provides a Plain English Summary of its key consumer-facing policies, designed for users with cognitive disabilities, limited reading proficiency, or those using Easy Read format. Available at [aqnova.co/policies/plain-english].

7.1.9 Jurisdiction-Specific Accessibility Obligations

AqNova's accessibility obligations vary by jurisdiction. The following summarizes the key jurisdiction-specific requirements and AqNova's compliance approach:

A. United States — ADA Title III & Section 508

ADA Title III (42 U.S.C. § 12181 et seq.) requires places of public accommodation to remove barriers to access for people with disabilities. Federal courts and the DOJ have consistently held that commercial websites and mobile applications are places of public accommodation subject to ADA Title III. The DOJ published a final rule in April 2024 requiring WCAG 2.1 Level AA for state and local government websites under ADA Title II; while this rule applies to government entities, it confirms WCAG 2.1 AA as the DOJ's accessibility standard. AqNova proactively conforms to WCAG 2.1 AA to meet its ADA Title III obligations.

California: California Unruh Civil Rights Act (Civil Code § 51) and California Disabled Persons Act (Civil Code § 54) provide additional state-level accessibility obligations. California courts have found website accessibility violations actionable under Unruh. AqNova's WCAG 2.1 AA conformance is designed to satisfy Unruh obligations.

B. European Union — European Accessibility Act (EAA, 2019/882/EU)

The European Accessibility Act (EAA), adopted June 17, 2019, must be transposed into national law by all EU Member States and applies from June 28, 2025. The EAA covers a range of products and services, including e-commerce services. E-commerce services providing consumers with means to purchase products online are covered by the EAA. AqNova's EU market operations are assessed against EAA requirements, which reference EN 301 549 v3.2.1 as the harmonized technical standard.

Micro-enterprises: the EAA provides an exemption for microenterprises (fewer than 10 employees and annual turnover below EUR 2 million) providing services. AqNova does not rely on this exemption and applies EAA standards regardless.

Self-assessment: the EAA permits providers to self-assess conformance against the harmonized standard (EN 301 549). This Accessibility Statement constitutes AqNova's EAA self-assessment documentation.

Member State implementation: AqNova monitors national transposition laws across EU Member States and any Member State-specific accessibility requirements beyond the EAA minimum.

Section 20 of the Equality Act 2010 imposes a duty to make reasonable adjustments for disabled persons, including in the provision of services (including online services). UK courts have found website inaccessibility actionable under the Equality Act. AqNova's WCAG 2.1 AA target is designed to meet the Equality Act's reasonable adjustment duty for digital services.

PSED benchmark: UK Public Sector Bodies Accessibility Regulations 2018 (SI 2018/952) apply to public authorities — not to AqNova as a private company. However, the regulations apply WCAG 2.1 AA and the required Accessibility Statement format, which AqNova adopts voluntarily as best practice.

D. Canada — AODA & ACA

AODA (Accessibility for Ontarians with Disabilities Act, 2005): IASR (Integrated Accessibility Standards Regulation, O. Reg. 191/11) requires organizations with 50+ employees in Ontario to make their websites and web content conform to WCAG 2.0 Level AA (with certain exceptions for live captions and audio descriptions). AqNova applies WCAG 2.1 Level AA (which exceeds WCAG 2.0 Level AA) for Canadian users. The Accessible Canada Act (ACA, 2019) establishes federal accessibility standards and is progressive in scope.

E. Australia — Disability Discrimination Act 1992

The DDA (1992) prohibits discrimination in the provision of goods and services on the ground of disability. The Australian Human Rights Commission's World Wide Web Advisory Notes indicate that a failure to make a website accessible may constitute unlawful discrimination under the DDA. AqNova aligns to WCAG 2.1 Level AA for Australian users to meet DDA obligations.

F. Japan — JIS X 8341-3:2016

Japan's JIS X 8341-3:2016 is the Japanese Industrial Standard for web accessibility, aligned with WCAG 2.0. Government and large-scale public-facing services are expected to meet JIS X 8341-3:2016 Level AA, which is substantially equivalent to WCAG 2.0 Level AA. AqNova applies WCAG 2.1 Level AA which exceeds this standard.

G. South Korea — KWCAG 2.1

Korean Web Content Accessibility Guidelines (KWCAG 2.1) are the Korean national standard for web accessibility, aligned with WCAG 2.0/2.1. AqNova applies WCAG 2.1 Level AA which is consistent with KWCAG 2.1 requirements.

H. Nigeria, South Africa, Brazil — Disability Inclusion Laws

Nigeria's Discrimination Against Persons with Disabilities (Prohibition) Act 2018; South Africa's Promotion of Equality and Prevention of Unfair Discrimination Act 4 of 2000; and Brazil's Lei Brasileira de Inclusão (LBI, 13,146/2015) — all establish disability rights frameworks applicable to digital services. AqNova applies WCAG 2.1 Level AA as the global baseline for all markets, ensuring consistent protection for users with disabilities globally regardless of the specific national legal standard.

7.1.10 Accessibility Feedback, Complaints & Escalation

AqNova actively welcomes feedback on accessibility barriers. We treat accessibility feedback as high-priority input that directly improves the Platform for users with disabilities. Our feedback process is designed to be accessible — you can provide feedback by any of the following methods:

A. Response Commitments

Initial acknowledgment: within 5 Business Days of receipt of accessibility feedback.

Assessment response: within 20 Business Days — confirmation of whether the reported issue constitutes a WCAG non-conformance; if so, the WCAG criterion affected; and the anticipated remediation timeline.

Remediation notification: AqNova notifies the reporter when a confirmed accessibility issue is remediated, where contact details were provided.

Complex issues: where an accessibility barrier requires significant development work, AqNova provides an interim workaround (see Section 7.1.11) while the permanent fix is developed.

B. Formal Complaints — Escalation

If you are not satisfied with AqNova's response to your accessibility feedback, you may escalate to the following external bodies:

United States: US Department of Justice (DOJ) ADA.gov — file an ADA complaint at ada.gov/filing-a-complaint/. US Access Board (access-board.gov) for Section 508-related complaints.

European Union: national disability equality body or national ombudsman in your Member State. European Commission: ec.europa.eu/social/main.jsp?catId=1484 (EAA implementation enquiries).

United Kingdom: Equality and Human Rights Commission (EHRC) — equalityhumanrights.com. Equality Advisory Support Service (EASS) — 0808 800 0082.

Canada: Canadian Human Rights Commission (CHRC) — chrc-ccdp.gc.ca. Ontario Human Rights Commission (OHRC) — ohrc.on.ca.

Australia: Australian Human Rights Commission (AHRC) — humanrights.gov.au. Disability Discrimination Commissioner: 1300 369 711.

Brazil: Secretaria Nacional dos Direitos da Pessoa com Deficiência — gov.br/governodigital/pt-br/acessibilidade-e-usuario/acessibilidade-digital.

7.1.11 Alternative Access Mechanisms

Where an accessibility limitation prevents a user with a disability from completing a core task on the Platform, AqNova provides the following alternative access mechanisms to ensure equal access to Platform services:

7.1.12 Vendor & Third-Party Content Accessibility

AqNova hosts third-party Vendor content — including product images, descriptions, videos, and PDFs — that AqNova does not directly author or control. AqNova's approach to third-party content accessibility:

Vendor content policy — accessibility requirements: AqNova's Vendor Agreement (effective April 7, 2026) includes baseline accessibility requirements for Vendor-uploaded content: all product images must have descriptive alt text provided by the Vendor (or AqNova applies automated alt text generation with Vendor override); all Vendor-uploaded videos must include captions (new uploads from April 2026; retroactive captioning for existing videos by Q4 2026); Vendor-uploaded PDF product sheets should be tagged PDFs where possible.

AqNova-generated elements: all platform elements generated by AqNova around Vendor content (product page templates, navigation, cart, checkout, filters, sorting) are fully within AqNova's control and are designed to WCAG 2.1 Level AA.

Third-party scripts and embedded content: AqNova minimizes the use of third-party scripts that introduce inaccessible content. Where third-party analytics, chat, or social sharing widgets are embedded in the Platform, AqNova evaluates their accessibility and uses accessible alternatives where available.

Known limitation: as noted in Section 7.1.5, some pre-existing Vendor-uploaded videos do not currently have captions. AqNova is implementing automated caption generation for these videos. This is a known area of partial non-conformance.

7.1.13 Accessibility Roadmap & Improvement Commitments

AqNova's accessibility improvement roadmap reflects our commitment to continuous improvement toward full WCAG 2.1 Level AA conformance and progressive WCAG 2.2 adoption:

7.1.14 Contact Information — Accessibility

AqNova Marketplace | Global Legal Footer Framework | Section 7.1: Accessibility Statement

© 2026 Arivon Holding Corporation. All rights reserved. This Accessibility Statement was last reviewed: April 7, 2026. Next review: April 2027.