Sellers Resource Center

Onboarding Guide The full step-by-step path from application to your first live listing. Read guide → Why Sell on AqNova What makes AqNova different and why verified vendors choose it. Read guide → Selling on AqNova An overview of how selling on AqNova works. Read guide → Vendor Packages Plan tiers, pricing, and what each package includes. Read guide →

Seller Agreement The binding agreement governing all vendor activity on AqNova. Read guide → Vendor Terms Vendor terms that sit alongside the Seller Agreement. Read guide → Code of Conduct The standards every AqNova vendor agrees to uphold. Read guide → Prohibited Items Products that may not be listed or sold on AqNova. Read guide → Acceptable Use Policy Rules for how the platform and your account may be used. Read guide → VRPP Agreement Terms of the Vendor Returns Protection Program. Read guide → IP & DMCA Policy How AqNova handles intellectual property and takedown requests. Read guide →

Commission & Fees How commission and selling fees are calculated. Read guide → Fee Schedule The full schedule of platform fees. Read guide → Payout Policy How and when vendor payouts are made. Read guide → Escrow Payment Protection How escrow protects both buyers and vendors on every order. Read guide → Escrow Terms The legal terms of the escrow payment protection. Read guide →

Product Listing Standards What every listing must include to be approved. Read guide → Certification Requirements Sustainability certifications AqNova accepts and how they are verified. Read guide → Product Compliance Regulatory and safety requirements for products sold. Read guide →

Shipping & Fulfillment Standards Dispatch, tracking, and delivery expectations for vendors. Read guide → Returns & Refunds How returns, refunds, and exchanges work. Read guide → Dispute Resolution How order disputes are raised and resolved. Read guide →

Certification Verification How AqNova verifies sustainability claims against issuing bodies. Read guide → Sustainability Certifications The certifications recognized on AqNova. Read guide → Greenwashing Enforcement How AqNova enforces against false sustainability claims. Read guide → Vendor Accessibility AqNova's accessibility commitments for vendors. Read guide → Vendor Data Privacy How vendor data is collected and used. Read guide → Seller Verification The identity and business verification every seller completes. Read guide →