Vendor Onboarding Guide

AqNova Marketplace Policies & Disclosures

AQNOVA MARKETPLACE

For the World's Conscious Consumers

VENDOR ONBOARDING GUIDE

Step-by-Step: Application to KYC Verification to Listing Standards to Payout Setup to Go Live

Effective Date: April 7, 2026 | Version 1.0 | Arivon Holding Corporation

Public Guide | aqnova.co/vendors/onboarding | vendors@aqnova.co

Welcome to AqNova
Welcome to the AqNova Vendor Onboarding Guide. This is your complete step-by-step pathway
from application to your first live listing on the world's most intentional marketplace for
sustainable, organic, and ethically sourced products.

This guide covers everything: application, identity and business verification, sustainability
certification requirements, listing standards, payout account setup, and what happens after
you go live.

AqNova is a curated marketplace. Every application is reviewed. Every claim is verified.
If you have built something genuinely sustainable, this is the platform built for you.
— AqNova Vendor Success Team

This Vendor Onboarding Guide ("Guide") is issued by Arivon Holding Corporation ("Arivon," "AqNova," "we," "us," "our"), operating the AqNova Marketplace Platform ("Platform"). This Guide provides the complete, step-by-step onboarding process for all Vendors applying to list and sell on AqNova. It applies globally across all 25+ jurisdictions where AqNova operates. This Guide operates alongside the Seller Agreement & Vendor Terms (Section 1.3), which is the binding legal agreement governing all Vendor activity. Onboarding is not complete until the Seller Agreement has been accepted.

Section 8.4 — Contents
8.4.1 Onboarding Overview — The 9-Step Journey
8.4.2 Who Can Apply — Vendor Categories & Eligibility
8.4.3 Step 1: Pre-Registration
8.4.4 Step 2: Full Application — Required Information
8.4.5 Step 3: KYC Verification — Identity & Business
8.4.6 Step 4: Sustainability Certification Review
8.4.7 Step 5: Agreement Acceptance
8.4.8 Step 6: Payout Account Setup
8.4.9 Step 7: Storefront Build
8.4.10 Step 8: Listing Review — Standards & Requirements
8.4.11 Step 9: Go Live — Launch & First 30 Days
8.4.12 Approval Timelines — Standard & Priority
8.4.13 Common Rejection Reasons & How to Address Them
8.4.14 Post-Onboarding Performance Standards
8.4.15 Jurisdiction-Specific Additional Requirements
8.4.16 KYC Additional Document Requirements by Jurisdiction
8.4.17 Contact & Support

8.4.1 Onboarding Overview — The 9-Step Journey

Becoming a verified AqNova Vendor is a structured, transparent process. Unlike open marketplaces that accept any seller instantly, AqNova reviews and verifies every applicant before a single listing goes live. This verification is what makes AqNova trustworthy for buyers — and valuable for verified vendors.

Step	Stage	Vendor Action	AqNova Action	Est. Time
1	Pre-Registration	Complete pre-registration at aqnova.co/vendors/apply	Queue position reserved; confirmation email sent within 5 minutes	< 10 minutes
2	Full Application	Complete the full vendor application — business details, product category, sustainability summary	Application reviewed for completeness; eligibility pre-check	2–3 Business Days
3	KYC Verification	Upload identity and business documents via Seller Portal	Identity, business registration, and sanctions screening completed	3–7 Business Days
4	Certification Review	Upload all sustainability certifications to the Certification Portal	AqNova verifies certifications against issuing body databases	3–5 Business Days (concurrent with Step 3)
5	Agreement Acceptance	Review and accept the Seller Agreement, Platform Terms, AUP, and applicable policies	Agreement execution recorded; account advances	Vendor-paced (typically 1 Business Day)
6	Payout Setup	Configure payout account in Seller Dashboard	Payout account verified by Stripe or regional payment partner	1–3 Business Days
7	Storefront Build	Complete storefront profile — brand story, logos, policies	AqNova reviews storefront for compliance standards	1–2 Business Days review
8	Listing Review	Submit first product listings through the Listing Portal	AqNova reviews listings for compliance, sustainability claim accuracy, and regulatory standards	2–5 Business Days (Founding Vendor: 2 Business Days)
9	Go Live	Nothing required — you are notified when listings are approved	AqNova activates approved listings; Founding Vendor badge applied if applicable	Same day as listing approval

Total Onboarding Timeline
STANDARD ONBOARDING: 7–14 Business Days (end-to-end from full application to first live listing)
FOUNDING VENDOR PRIORITY: 5–10 Business Days (priority queue at every review stage)

Steps 3 and 4 (KYC + Certification Review) run concurrently — not sequentially.
Uploading complete, accurate documents from the start is the single most effective
way to minimize onboarding time.

Most common causes of extended onboarding:
— Incomplete or incorrect KYC documentation (most common)
— Expired sustainability certifications or unrecognized certifying body
— Payout account name not matching the legal entity name on the application

A. Vendor Categories

Vendor Category	Description	African Market Rate Eligible
Individual Producer / Artisan	A natural person producing and selling their own handcrafted, sustainable products.	Yes — if registered in an AU member state
Small & Medium Business (SMB)	A registered business with 1–249 employees producing, sourcing, or distributing sustainable products.	Yes — if registered in an AU member state
Enterprise / Corporate Vendor	A large-scale manufacturer, importer, or brand with 250+ employees.	No — standard pricing applies
Cooperative / Community Enterprise	A formally registered cooperative, artisan collective, or community-owned enterprise.	Yes — if registered in an AU member state
Distributor / Authorized Reseller	An entity with written manufacturer authorization to resell a specific brand's products.	Yes — if registered in an AU member state
Manufacturer's Representative	A representative agent with documented manufacturer authorization.	Yes — if registered in an AU member state
Social Enterprise / NGO	A registered non-profit, B Corporation, or mission-driven enterprise selling ethical products.	Yes — regardless of registration location (case-by-case review)
African Market Vendor	Any vendor in an AU member state qualifying for the Africa pricing tier.	Yes — primary qualifying criterion

B. General Eligibility Requirements

The applicant must be legally authorized to sell the products they intend to list — either as manufacturer, IP owner, or an authorized reseller with documented authorization.

All products listed must be genuinely sustainable, organic, ethically sourced, or clean-technology products. General consumer goods without sustainability credentials are not eligible.

The applicant must be able to provide at least one valid, current third-party sustainability certification at the time of application.

The applicant must not be domiciled in a jurisdiction subject to comprehensive US OFAC, EU, UN, or UK sanctions.

The applicant must not be named on any applicable denied-party list (OFAC SDN, EU Financial Sanctions List, UN Consolidated List, UK OFSI List).

The applicant must be able to ship products internationally to at least one AqNova operating market.

The applicant must have a valid email address, a business bank account (for payout receipt), and be capable of managing their account through AqNova's Seller Dashboard.

C. Who Cannot Apply

✗ Vendors selling products with no verifiable sustainability credentials or third-party certifications.

✗ Vendors whose products appear on AqNova's Prohibited Items List (Section 4.7).

✗ Vendors previously banned from AqNova for fraud, misrepresentation, or AUP violations (permanent ban unless AqNova explicitly approves re-application).

✗ Vendors in comprehensively sanctioned jurisdictions.

✗ Vendors whose products are subject to mandatory recall orders in any AqNova operating market.

✗ Vendors who are minors (under 18 years of age in any applicable jurisdiction).

8.4.3 Step 1: Pre-Registration

STEP 1 Pre-Registration
Estimated Time: < 10 minutes

Pre-registration secures your place in AqNova's onboarding queue and signals your intent to apply. It does not constitute a binding application or guarantee approval. For Founding Vendor Program participants, pre-registration time-stamps your position in the 250-spot founding cohort.
✓ Visit aqnova.co/vendors/apply
✓ Provide your legal business name or trading name
✓ Enter your primary contact email address
✓ Select your primary product category and Vendor category
✓ Indicate your jurisdiction of business registration
✓ Indicate whether you are applying for the Founding Vendor Program
✓ Submit — receive Pre-Registration Confirmation email within 5 minutes

Pre-Registration Queue — Important
Your queue position is time-stamped from your pre-registration submission.
Pre-registrations that do not advance to a full application within 30 calendar days
have their queue position released.
For the Founding Vendor Program: your spot in the 250-cap is held from pre-registration
but is NOT confirmed until full application approval and Premium Plan activation.

8.4.4 Step 2: Full Application — Required Information

STEP 2 Full Application Submission
Estimated Time: 30–60 minutes to complete

The full application is completed through the AqNova Vendor Application Portal at aqnova.co/vendors/apply/full. All fields are required unless marked optional. Incomplete applications are returned and do not advance to KYC review.
✓ Log in to the Vendor Application Portal using your pre-registration email
✓ Complete all sections of the application form (see table below)
✓ Upload your primary sustainability certification (minimum one required)
✓ Review and confirm accuracy of all information provided
✓ Submit — receive Application Submission confirmation email

Full Application — Required Fields

Section	Field / Information Required	Notes
Business Identity	Legal registered business name	Must match exactly the name on your business registration certificate
Business Identity	Trading / brand name (if different from legal name)	The name displayed to buyers on your AqNova storefront
Business Identity	Vendor category	Determines documentation requirements and plan eligibility
Business Identity	Country of business registration	Determines regional pricing and KYC document requirements
Business Identity	Business registration number	From your certificate of incorporation or equivalent
Business Identity	Tax Identification Number (TIN / EIN / ABN / GSTIN / RFC etc.)	Tax ID applicable in your jurisdiction — see Section 8.4.16
Contact Details	Primary contact name, email, and phone number	All Platform communications directed to primary email
Contact Details	Business registered address (full)	Street, city, state/province, postal code, country
Contact Details	Business operating address (if different)	Where products are manufactured, stored, or dispatched
Contact Details	Website URL (optional)	Used to verify brand identity
Product Information	Primary product category and sub-categories (up to 3)	Select from AqNova's approved category list
Product Information	Brief product description (500 words max)	Describes what you sell and the sustainability credentials
Product Information	Estimated number of initial SKUs and typical price range	Helps AqNova assess category fit
Sustainability	Primary sustainability certification(s) — upload required	Certificate document + certification number + issuing body
Sustainability	Brief sustainability narrative (250 words max)	Your ethical sourcing story, production practices, commitment
Shipping	Countries/regions you can ship to	Declare all markets you can reach
Shipping	Estimated dispatch timelines and carrier(s) used	Processing time days; carrier for AqNova API configuration
Seller Plan	Chosen seller plan; Founding Vendor Program if applicable	PAYG / Standard / Premium
Legal Declarations	Authorized signatory name and title	Person with legal authority to enter contracts on behalf of business
Legal Declarations	Declaration of no prior AqNova ban, product ownership / authorization, sanctions compliance	All three declarations required

8.4.5 Step 3: KYC Verification — Identity & Business

STEP 3 KYC (Know Your Customer) Verification
Estimated Time: 3–7 Business Days

KYC verification is AqNova's process for confirming the identity of Vendors and their businesses. This is a legal requirement under applicable AML law in all AqNova operating jurisdictions — US Bank Secrecy Act, EU AMLD 5/6, UK Money Laundering Regulations 2017, Canada PCMLTFA, Australia AML/CTF Act, Nigeria MLPPA, South Africa FICA, and equivalent national frameworks globally. KYC is mandatory for all Vendors regardless of size, jurisdiction, or category.
✓ Receive KYC Document Request email from compliance@aqnova.co after application submission
✓ Log in to Seller Portal → Compliance → KYC Documents
✓ Upload all required documents as specified below for your business type and jurisdiction
✓ All documents must be clear, legible, unaltered scans or high-resolution photos
✓ Documents in languages other than English must include a certified English translation
✓ Submit — AqNova's KYC team reviews and conducts sanctions screening
✓ KYC Approved: email notification; account advances. KYC Additional Info Requested: 10 Business Days to respond

A. Individual Vendor / Sole Trader — KYC Requirements

Document Type	Status	Accepted Examples / Notes
Government-issued photo ID	Required	Passport (preferred globally); National Identity Card; Driver's License. Valid (not expired). Must show full legal name, date of birth, and photograph.
Proof of address	Required	Utility bill, bank statement, or government letter dated within 90 days. Must show legal name and current residential address.
Tax ID / TIN	Required	SSN (US), NIN (UK), SIN (Canada), GSTIN (India), CPF (Brazil), RFC (Mexico), ABN (Australia), or equivalent.
Bank account confirmation	Required	Bank statement header showing account name and account number (no balance required); or bank confirmation letter.
Product ownership evidence	Required	Self-certification confirming you produce and own the products. For resellers: supplier authorization letter.
Beneficial ownership declaration	Required	If business has additional beneficial owners holding >= 25% interest, each must also provide photo ID and proof of address.
Secondary ID	Conditional	Required for high-risk jurisdictions or high-value applications.

B. Registered Business / Company — KYC Requirements

Document Type	Status	Accepted Examples / Notes
Certificate of Incorporation	Required	Official certificate from the jurisdiction's company registry. Must show company name, registration number, and date of formation.
Business registration confirmation	Required	Good standing certificate or company registry extract dated within 12 months. Confirms active status.
Tax registration document	Required	EIN confirmation (US); VAT registration (EU/UK); GSTIN certificate (India); ABN registration (Australia); CNPJ/CPF (Brazil); RFC (Mexico); TIN/Business ID (Africa markets).
Proof of business address	Required	Business utility bill, bank letter, or government correspondence dated within 90 days.
List of directors / officers	Required	Current list of all directors, officers, and beneficial owners holding >= 25%. Name, title, nationality, date of birth for each.
Photo ID for authorized signatory	Required	Passport or government ID for the person who will sign the Seller Agreement.
Photo ID for all beneficial owners >= 25%	Required	Passport or government ID for each individual owning 25% or more.
Proof of address for authorized signatory	Required	Utility bill or bank statement dated within 90 days.
Proof of authorization to sell	Conditional — resellers	Written authorization letter from manufacturer/brand owner, on manufacturer letterhead, signed and dated within 12 months.
Cooperative / NGO constitution	Conditional	Founding document, constitution, or charter confirming governance structure and mandate.
Bank account confirmation	Required	Bank letter or statement showing company name and bank account number for payouts.
Ultimate Beneficial Ownership (UBO) form	Required for complex structures	Where business has multiple ownership layers. AqNova UBO form available in Seller Portal → Compliance.

C. Sanctions Screening

All KYC information is screened against: US OFAC SDN List and all country-specific sanctions programs; UN Security Council Consolidated Sanctions List; EU Consolidated Financial Sanctions List; UK HM Treasury OFSI Consolidated List; and applicable national sanctions lists. Any match results in automatic suspension pending manual review by AqNova's AML Compliance Officer.

D. Document Standards — All KYC Documents

All documents must be in English or accompanied by a certified English translation from a professional translation service. Machine translations are not accepted.

All documents must be clear, fully legible scans or photographs. Blurred, cropped, or partially obscured documents are rejected.

Proof-of-address documents must be dated within 90 calendar days of the date of submission.

AqNova stores all KYC documents securely per GDPR and applicable data protection law for a minimum of 5 years after the commercial relationship ends.

8.4.6 Step 4: Sustainability Certification Review

STEP 4 Sustainability Certification Review
Estimated Time: 3–5 Business Days (concurrent with Step 3)

Certification Review is the process by which AqNova's Compliance Team verifies every sustainability, organic, Fair Trade, or ethical sourcing credential claimed by a Vendor. This step runs concurrently with KYC to avoid adding time to the onboarding process. Every certification badge that will appear on a Vendor's storefront must be verified at this stage — and must remain current throughout the Vendor's time on the Platform.
✓ Receive Certification Submission Request email from compliance@aqnova.co after application submission
✓ Log in to Seller Portal → Compliance → Certification Upload
✓ Upload each certification: certificate document + certification number + issuing body
✓ AqNova verifies each certification directly against the issuing body's public database or registry
✓ Expired certifications: flagged and returned — provide renewal certification
✓ Unrecognized certification: submit Registry Assessment Request to compliance@aqnova.co
✓ All certifications verified: Certification Approval email sent; account advances
✓ Ongoing: certifications must be renewed and uploaded before their expiry date

A. AqNova Certification Registry — Primary Recognized Standards

Category	Recognized Standards & Bodies	Key Notes
Organic — Agriculture & Food	USDA NOP; EU Organic (Reg. 848/2018); Soil Association (UK); JAS Organic (Japan); NASAA (Australia); Naturland; Demeter; CERES; Control Union Organic	Certificate must specify certifying body, certificate number, valid period, and product scope.
Organic — Personal Care	COSMOS Organic / COSMOS Natural (BDIH); Natrue; Ecocert Organic; OneCert; USDA Organic (applicable cosmetics)	COSMOS is the gold standard for organic personal care.
Fair Trade	Fairtrade International (FLO); Fair Trade USA; WFTO; IMO Fair for Life; SPP (Small Producers' Symbol)	Certificate must show producer group/organization, registration number, and product scope.
Ethical & Social	B Corp (B Lab); SA8000; Rainforest Alliance; UTZ (merged with Rainforest Alliance)	B Corp status verifiable at bcorporation.net. SA8000 from SAAS-accredited certifier.
Environmental / Eco-label	EU Ecolabel; Blue Angel (Blauer Engel); Nordic Swan; Green Seal (US); EcoLogo (Canada); GECA (Australia)	Must specify certifying authority and standard version.
Forest & Paper	FSC (Forest Stewardship Council); PEFC; SFI (North America)	FSC certificate number verifiable at info.fsc.org. Must specify chain-of-custody scope.
Cruelty-Free & Vegan	Leaping Bunny (CCIC); PETA Cruelty-Free; Choose Cruelty Free (AU); Vegan Society (UK); V-Label (EU); BeVeg	Must cover the specific product line being listed.
Clean Energy — Renewable	IEC 61215 (PV modules); IEC 61730 (PV safety); IEC 62619 (Li-ion batteries); MCS (UK); TUV Rheinland; UL 1703; BIS IS 14286 (India)	Solar and battery certifications must specify model and rated specifications.
EV Charging & Mobility	IEC 62196 (EV Plugs — Type 1/2, CCS, CHAdeMO); SAE J1772 (North America); UL 2594 (US); IEC 61851	EV charging equipment must be IEC 62196 and/or SAE J1772 compliant for connectors claimed.
Sustainable Textiles	GOTS (Global Organic Textile Standard); OEKO-TEX Standard 100; Bluesign; Fair Wear Foundation	GOTS and OEKO-TEX 100 are primary certifications for sustainable textiles.
Halal	JAKIM (Malaysia); ESMA/Emirates Authority (UAE); SFDA (Saudi Arabia); MUIS (Singapore); IFANCA (US); HFA (UK)	Mandatory for food and personal care marketed as Halal in GCC and Muslim-majority markets.
Carbon Neutrality	PAS 2060 (Carbon Neutrality, BSI); Carbon Neutral certification (South Pole, Climate Impact Partners); SBTi; Gold Standard (VCS/Verra)	Self-declared carbon neutrality NOT accepted without third-party certification.
Packaging	OK Compost (TUV Austria); ASTM D6400/D6868 (US compostable); How2Recycle (US); Australasian Recycling Label	Must specify the product packaging, not the product itself.

B. Certification Verification Process

AqNova verifies each certification directly against the issuing body's public certificate database where available (FSC database, B Corp directory, COSMOS certifier list, USDA NOP database, Leaping Bunny database).

Expired certifications: a certification past its expiry date is not eligible for display. AqNova sends renewal reminders at 90, 60, and 30 days before expiry.

Certifications from bodies not in AqNova's Registry: email compliance@aqnova.co — Subject: 'Certification Registry Assessment Request — [Body Name].' Assessment: 10–15 Business Days.

Greenwashing enforcement: if a Vendor's certification is found to be fraudulent or expired after go-live, listings are immediately suspended and the action is recorded in AqNova's public Greenwashing Enforcement Log at aqnova.co/sustainability/enforcement.

8.4.7 Step 5: Agreement Acceptance

STEP 5 Agreement Acceptance
Estimated Time: Vendor-paced (typically 1–2 Business Days)

Once KYC and Certification Review are approved, the Vendor is presented with the full suite of AqNova governing documents for review and acceptance. This is a legally binding step — by accepting these documents, the Vendor enters into a commercial contract with Arivon Holding Corporation. Vendors are encouraged to read each document carefully and seek independent legal advice if needed before accepting.
✓ Receive Agreement Acceptance Invitation email from vendors@aqnova.co
✓ Log in to Seller Portal → Agreements
✓ Review and accept all governing documents (see table below)
✓ Accept via the electronic acceptance mechanism — date and time recorded
✓ Acceptance Confirmation email sent; account advances to Step 6
✓ Copies of all accepted agreements permanently available in Seller Portal → My Documents

Documents Required for Acceptance

Document	Section	Key Coverage
Platform Terms & Conditions	Section 1.1	Master platform agreement; governing law; limitation of liability; dispute resolution; marketplace intermediary structure.
Seller Agreement & Vendor Terms	Section 1.3	Commission structure; listing standards; payout terms; KYC obligations; intellectual property; enforcement; termination; indemnification.
Acceptable Use Policy (AUP)	Section 1.4	Prohibited products and conduct; greenwashing prohibition; counterfeit prohibition; review manipulation; export controls.
Privacy Policy	Section 2.1	How AqNova processes personal data from Vendors; GDPR Art. 13/14 compliance; data retention.
Vendor Payout Policy	Section 8.5	Payout schedules, currency conversion, thresholds, hold policies, tax withholding.
Shipping & Delivery Policy	Section 3.1	Vendor dispatch obligations; carrier API integration; tracking requirements.
Returns, Refunds & Exchanges Policy	Section 3.2	Vendor return processing obligations; 30-day policy; food product rules.
Founding Vendor Program Policy (if applicable)	Section 8.2	Program terms, credit restrictions, eligibility, badge terms.
Applicable Regional Legal Notices	Section 9	Jurisdiction-specific legal notices auto-selected based on Vendor's declared jurisdiction.

All governing documents are presented in English. Translated summaries are available for: French; Spanish; Portuguese (Brazilian); Arabic; Hindi; Simplified Chinese; Japanese; Korean; Swahili — upon request via vendors@aqnova.co. Subject: 'Agreement Translation Request — [Language] — [Vendor Name].' Translation summaries are informational only — the English version is legally binding.

8.4.8 Step 6: Payout Account Setup

STEP 6 Payout Account Setup
Estimated Time: 1–3 Business Days

Payout account setup connects the Vendor's bank account or regional payment account to their AqNova Seller account, so Net Payouts can be disbursed. No payout is processed until a valid payout account is configured and verified. Refer to the Vendor Payout Policy (Section 8.5) for full payout schedules, currency conversion, and regional payment method details.
✓ Log in to Seller Portal → Payout Settings → Set Up Payout Account
✓ Select your payout method from the options available for your region (Payout Policy Section 8.5.7)
✓ For Stripe-supported markets: complete Stripe Connect Express onboarding (identity + bank details via Stripe's secure portal)
✓ For non-Stripe markets: enter bank account details (IBAN / SWIFT-BIC / account number / routing) for your approved regional payment method
✓ Submit required tax documentation (W-9, W-8BEN, W-8BEN-E, GSTIN, or equivalent — Payout Policy Section 8.5.13)
✓ AqNova / Stripe verifies payout account details within 1–3 Business Days
✓ Payout Account Confirmation email sent; Seller Dashboard shows 'Active'

Payout Setup by Region — Quick Reference

Region	Setup Path	Payout Currency	Key Requirement
US, Canada, UK, EU, AU, NZ, SG, JP, MY, TH, HK, MX, BR, IN	Stripe Connect Express → Bank Account (via Seller Portal)	Local currency (USD, CAD, GBP, EUR, AUD etc.)	Stripe onboarding requires relevant tax ID (SSN/EIN-US, SIN-CA, UTR-UK, TFN/ABN-AU, GSTIN-IN etc.)
Nigeria	Paystack setup (Stripe subsidiary) → Nigerian bank account OR NIBSS transfer	NGN	BVN (Bank Verification Number) required for Nigerian bank accounts.
Ghana	GhIPSS bank transfer OR mobile money (MTN MoMo, Vodafone Cash)	GHS	GRA TIN required. Mobile money account must be registered to the business.
Kenya	M-Pesa Business (via approved partner) OR Pesalink / RTGS bank transfer	KES	M-Pesa Business Paybill number required. KRA PIN required.
South Africa	EFT bank transfer (Absa, FNB, Nedbank, Standard Bank, Capitec)	ZAR	SARS tax reference number required. FICA-compliant bank account.
UAE, Saudi Arabia, GCC	IBAN bank transfer (GCC banking) OR SWIFT wire	AED, SAR, QAR, or USD	TRN (Tax Registration Number) where VAT-registered.
China, Indonesia, Philippines, Vietnam, South Asia	SWIFT wire (USD)	USD (converted locally by Vendor's bank)	SAFE / OJK / BSP / SBV / RBI compliance for incoming cross-border payments.
Colombia, Chile, Argentina, Peru, other LatAm	SWIFT wire (USD) → local bank conversion	USD (converted by Vendor's bank)	Local tax ID required. Note: Argentina USD-only due to ARS transfer restrictions.
Egypt, Morocco, Tunisia	SWIFT wire (USD) or local transfer via approved correspondent	USD or local currency	CBE / Bank Al-Maghrib compliance for incoming international transfers.
All other markets	SWIFT international wire (USD) — universal fallback	USD	Provide SWIFT/BIC, bank name and address, account number, and account holder name matching legal entity.

Critical Payout Setup Rule — Account Name Must Match Legal Entity
The name on your AqNova payout bank account MUST match the legal entity name on
your KYC application and Seller Agreement.
Example: If KYC is under 'Green Harvest Ltd' — bank account must also be 'Green Harvest Ltd.'
Not a personal account. Not a trading name. Not an abbreviated version.

Name mismatches are the single most common cause of failed payouts. Payouts to
mismatched accounts are rejected by receiving banks under AML name-matching rules.

8.4.9 Step 7: Storefront Build

STEP 7 Storefront Build
Estimated Time: Vendor-paced (2–4 hours); AqNova review: 1–2 Business Days

Your AqNova storefront is your brand's home on the Platform. A complete, high-quality storefront significantly improves visibility in AqNova's discovery algorithm and builds buyer confidence. Complete your storefront before submitting listings.
✓ Log in to Seller Portal → My Storefront → Build Storefront
✓ Upload brand logo (minimum 400x400px; PNG or SVG; transparent background preferred)
✓ Upload storefront banner image (minimum 1920x480px; JPEG or PNG)
✓ Write your Brand Story (minimum 150 words; maximum 500 words)
✓ Write your Sustainability Statement (minimum 100 words; must reference specific certifications)
✓ Add Storefront Contact Details (email and website — displayed to buyers)
✓ Configure your Vendor Policies (return window; shipping regions; processing time)
✓ Add your verified certifications — displayed as badges on your storefront
✓ Preview and submit for AqNova review

Storefront Content Standards

Brand Story: written in first person. Describes who you are, what you make, and why sustainability is central — not a product catalog or slogan list.

Sustainability Statement: must make specific, substantiated claims. References specific certifications, practices, or verified credentials. Generic statements like 'we care about the planet' are insufficient.

Images: must be original to your brand (not stock photography). Logo must be clean and professional.

Vendor policies: return window must be at least 30 days (AqNova platform minimum). Processing time must be accurate and achievable.

All storefront content must be in English (primary Platform language). Additional languages may be added alongside the English version.

Greenwashing prohibition: all sustainability claims in storefront content are subject to the same verification requirements as product listing claims.

8.4.10 Step 8: Listing Review — Standards & Requirements

STEP 8 Product Listing Review
Estimated Time: 2–5 Business Days per batch (Founding Vendors: 2 Business Days)

Every product listing on AqNova is reviewed by AqNova's Listings Compliance Team before it goes live. This is one of AqNova's most fundamental differentiators — buyers know that every product they see has been reviewed. Listings that do not meet AqNova's standards are returned with specific feedback. Most listings are approved on first submission if the requirements below are followed.
✓ Log in to Seller Portal → Listings → Create New Listing
✓ Complete all required listing fields (see requirements below)
✓ Upload product images (minimum 3 images per product; see image standards below)
✓ Specify sustainability certifications applicable to this specific product
✓ Set pricing, shipping settings, and return policy
✓ Save and submit for review
✓ Approved: listing goes live. Returned: email with specific feedback — correct and resubmit

A. Required Listing Fields — Every Product

Field	Requirement	Compliance Notes
Product Title	Clear, accurate title — maximum 150 characters	Must accurately describe the product. No unverified claims in title.
Product Description	Minimum 200 words; plain English; structured (materials → production → sustainability → use → care)	All sustainability claims must be substantiated by certification in your Registry profile.
Product Category	Select from AqNova's approved category taxonomy	Cannot be placed in a category that does not accurately describe the product.
Price	Full retail price in Vendor's primary pricing currency	No deceptive pricing (artificial inflation before discount).
Inventory Quantity	Accurate current stock level	Zero inventory listings will not be shown to buyers.
Processing Time	Accurate dispatch timeline in business days	Cannot exceed 14 Business Days for standard goods; custom / handmade: up to 21 Business Days with clear disclosure.
Shipping Regions	Countries and regions this listing ships to	Accurate declaration. Buyers in excluded regions will not see the listing.
Return Policy	Minimum 30 days from delivery	Must state: return window; condition requirements; who bears return shipping; refund amount. Non-returnable items must be clearly disclosed.
Sustainability Certifications	Check all certifications applicable to this specific product	Only certifications verified in your Certification Profile may be checked. Selecting an uncertified badge is an AUP violation.
Country of Origin	Country where the product is manufactured or produced	Required for customs compliance and buyer information.
Materials / Ingredients	Full material composition or ingredient list	Mandatory for food (full ingredient list + allergens); personal care (INCI list); textiles (fiber content %); electronics (materials spec).
Allergen Disclosure (food & personal care)	Mandatory declaration of all 14 major allergens (EU/UK standard applied globally)	Failure to disclose allergens is a food safety violation — immediate listing removal.
Weight & Dimensions	Accurate shipping weight and product dimensions	Used for carrier rate calculation. Inaccurate weights result in surcharges recovered from Vendor payout.
HS Code	Harmonized System tariff classification code (minimum 6-digit)	Required for all cross-border listings. Facilitates accurate customs classification.

B. Product Image Standards

Minimum 3 images per product; maximum 12 images. At least one must be the main product-only shot.

Resolution: minimum 1000x1000 pixels. Recommended: 2000x2000 pixels for zoom capability. Format: JPEG, PNG, or WebP. Maximum file size: 10MB per image.

Main image: product on a clean white or light background. No text overlays, watermarks, or composite graphics on the main image.

Images must be original to the Vendor's brand. Stock photography of other brands' products is prohibited.

Images must accurately represent the product — color, size, and condition must match the product as delivered.

C. Category-Specific Listing Standards

Category	Specific Additional Standards
Organic Food & Beverages	Full ingredient list; allergen bold formatting (14 major allergens); shelf life at dispatch disclosure (minimum remaining shelf life per Returns Policy Section 3.2.8.B); NAFDAC number (Nigeria); FSSAI license (India); ANVISA registration (Brazil); SFDA registration (Saudi Arabia); Halal/Kosher certification where claimed.
Organic Personal Care & Beauty	INCI ingredient list; allergen disclosure (EU Cosmetics Regulation No. 1223/2009 major allergens); cruelty-free certification (Leaping Bunny or equivalent) where claimed; SPF claims must reference applicable testing standard; no prohibited substances per EU Annex II/III/IV.
Sustainable Textiles & Fashion	Fiber content composition (% by weight for each fiber); GOTS or OEKO-TEX certification where claimed; country of manufacture of textile and garment; care instruction disclosure; sizing in multiple systems (US, EU, UK, international).
EV Accessories & Charging Equipment	IEC standard number; connector type (J1772, CCS1, CCS2, CHAdeMO, Type 2, GB/T); rated voltage, current, and power; UL 2594 / CE / UKCA / BIS certification for destination market; warranty terms; compatibility disclosure.
Renewable Energy Products	IEC 61215 / IEC 61730 for solar modules; IEC 62619 or UL 1642 for lithium batteries; rated wattage (Wp); efficiency percentage; dimensions; weight; temperature coefficient; product warranty and performance warranty separately.
Supplements & Nutraceuticals	Full ingredient list; serving size; recommended daily intake; allergen disclosure; 'Not a medicine' disclaimer where required; FDA/EFSA/TGA/MHRA regulatory status disclosed; GMP certification of manufacturing facility; country of origin of key ingredients.
Handcrafted / Artisan Products	'Handmade by [Vendor name]' declaration; production location; materials sourcing statement; processing time disclosure (accurate — artisan products have longer lead times that must be clearly disclosed before purchase).

8.4.11 Step 9: Go Live — Launch & First 30 Days

STEP 9 Go Live
Estimated Time: Immediate upon listing approval

When your first listing is approved, your storefront goes live automatically. Your products are immediately visible in AqNova's search and discovery results for buyers in all markets you have declared as shipping destinations.
✓ Receive Listing Approved email — your storefront is live
✓ Access your public storefront at: aqnova.co/vendors/[your-store-name]
✓ Receive Founding Vendor badge activation confirmation (Founding Vendors only)
✓ Check Seller Dashboard → Overview → Live Listings
✓ Share your storefront URL via your own channels
✓ Complete the Post-Go-Live Checklist below
✓ Your first buyer order may arrive at any time — ensure you are monitoring order notifications

Post-Go-Live Checklist — First 30 Days

Action	Deadline	Why It Matters
Configure order notification settings (email and/or push)	Day 1	Missed order notifications are the most common cause of late dispatch and early buyer complaints.
Complete all required tax documentation	Day 1 (if not done at payout setup)	Failure results in maximum withholding rates on payouts or payout holds.
Set up tracking carrier integration in Seller Portal → Shipping → Carrier Settings	Day 3	Tracking must be uploaded within 24 hours of dispatch. Carrier API automates this.
Review the Seller Dashboard → Help → Compliance Checklist	Day 5	AqNova's compliance checklist outlines all ongoing obligations.
Submit second batch of product listings	Day 7–14	Broader catalog increases search visibility.
Set up automatic low-inventory alerts (Seller Portal → Inventory → Alerts)	Day 7	Prevents selling out-of-stock items and the buyer disputes that follow.
Request certification renewal reminders (Seller Portal → Certifications → Reminders)	Day 7	Reminders sent at 90/60/30 days before expiry — ensure email is correct.
Connect storefront to your social media, website, and email marketing	Day 14	Driving external traffic amplifies your AqNova visibility.
Review your first Payout Dashboard	7 days after first delivery	Confirm first payout is calculated correctly and in queue for next payout batch.
Register for VRPP if interested in referral income	Day 30	VRPP: 10%/15%/18% commission for referring new Vendors. Founding Vendors: eligible from Day 1.

8.4.12 Approval Timelines — Standard & Priority

Onboarding Stage	Standard Timeline	Founding Vendor Priority	What Resets the Clock
Pre-Registration	< 5 minutes (automated)	Same	N/A
Full Application Review	2–3 Business Days	1–2 Business Days	Missing fields; documents not uploaded; incomplete sustainability summary
KYC Verification	3–7 Business Days	3–5 Business Days	Illegible docs; missing certs; non-English docs without certified translation; mismatched names
Sustainability Certification Review	3–5 Business Days (concurrent with KYC)	2–3 Business Days	Expired certifications; certification body not in Registry; certificate number not verifiable
Agreement Acceptance	Vendor-paced	Same	N/A — Vendor-paced
Payout Account Verification	1–3 Business Days	1–2 Business Days	Account name mismatch; incorrect IBAN/routing/SWIFT; currency mismatch
Storefront Review	1–2 Business Days	1 Business Day	Images below resolution; brand story under word count; unverified claims in storefront
Listing Review (first batch)	2–5 Business Days	2 Business Days	Missing fields; images below minimum; allergen missing; uncertified badge; inaccurate HS code
Go Live	Same day as listing approval	Same day	N/A — automated
TOTAL (typical — complete submissions)	7–14 Business Days	5–10 Business Days	Complete, accurate first-time submissions shorten onboarding to the lower end of the range.

8.4.13 Common Rejection Reasons & How to Address Them

Rejection Category	Common Reason	Corrective Action
Application	Product category does not qualify — no sustainability credentials.	Review AqNova's product category eligibility. If genuinely sustainable but lacks formal certification, contact vendors@aqnova.co before applying.
Application	Prior ban or restriction.	Contact vendors@aqnova.co for ban status review. Most bans are permanent. Exceptional re-application requires minimum 12-month waiting period.
KYC — Documents	Blurred, cropped, or illegible document scan.	Rescan in good lighting. Ensure all text, photograph, and dates fully visible. Minimum 300 DPI.
KYC — Documents	Document has expired.	Provide a valid, current document.
KYC — Documents	Name mismatch between application and KYC documents.	All documents must show exact same legal name as the application.
KYC — Documents	Proof of address more than 90 days old.	Provide document dated within last 90 calendar days.
KYC — Documents	Missing beneficial owner documentation.	Identify all individuals holding >= 25%. Each must provide passport/ID and proof of address.
KYC — Sanctions	Automated sanctions flag — name match.	AqNova conducts manual review. Provide additional identity documentation to resolve false-positive.
Certification Review	Certification is expired.	Upload renewal. If renewal pending: provide letter from certifying body confirming renewal is in progress.
Certification Review	Certification body not in Registry.	Submit Registry Assessment Request: compliance@aqnova.co — Subject: 'Certification Registry Assessment Request — [Body Name].'
Certification Review	Certificate number not verifiable.	Contact certifying body to confirm your record is in their database. Provide written confirmation.
Certification Review	Certificate scope does not cover the specific product.	Obtain certification for the additional products, or list those products without that badge.
Listing — Content	Sustainability claim not verifiable.	Remove or modify claim to reflect verified certification scope only.
Listing — Content	Allergen disclosure missing.	Add complete allergen declaration. EU standard (14 major allergens, bolded in ingredient list) applied globally.
Listing — Images	Main image does not show product clearly (lifestyle-only).	Replace main image with a clean product-only shot.
Listing — Images	Image below minimum resolution (1000x1000px).	Reshoot or professionally upscale. Do not simply resize a low-resolution image.
Listing — Policy	Return policy shorter than 30 days.	Update to minimum 30 calendar days from delivery.
Payout Setup	Bank account name does not match legal entity name.	Confirm account name with your bank. Must match legal entity name exactly.

8.4.14 Post-Onboarding Performance Standards

The following ongoing performance standards apply to all Vendors on the Platform. Failure to maintain these standards triggers the enforcement framework in the Seller Agreement (Section 1.3.17) and the AUP (Section 1.4.19).

Performance Standard	Required Level	Monitoring	Below-Standard Consequence
On-Time Dispatch Rate	>= 96% of orders dispatched within stated processing time	Rolling 30-day	< 96%: warning. < 90% for 60 days: listing visibility reduction. < 85% for 90 days: account review.
Tracking Upload Rate	>= 95% of orders with valid tracking uploaded within 24 hours of dispatch	Rolling 30-day	< 95%: warning. < 90%: visibility reduction. Repeated failure: listing suspension.
Order Cancellation Rate (Vendor-initiated)	<= 2% due to stock-out or fulfillment failure	Rolling 30-day	> 2%: warning + inventory review. > 5%: listing suspension until corrected.
Buyer Dispute Rate	<= 3% of orders resulting in formal buyer dispute	Rolling 90-day	3–5%: warning + root cause review. > 5%: account review. > 10%: suspension.
Chargeback Rate	< 1% of transactions	Rolling 30-day	1–2%: formal notice + additional reserve. >= 2%: account suspension — see Payout Policy.
Food Quality — Expiry Refund Rate	<= 10% of food orders generating expiry/quality refund claims	Rolling 90-day	Exceeded: food listing suspension pending dispatch process audit.
Sustainability Certification Currency	All certifications valid and current at all times	Continuous — automated expiry monitoring	Expired cert: badge removed automatically; listing suspended until renewal uploaded.
Response to Buyer Messages	<= 24 hours	Ongoing	Repeated > 48 hours non-response: buyer satisfaction flag; search visibility impact.
Response to AqNova Communications	<= 5 Business Days for Compliance / KYC / AML	As required	Non-response: account hold; payout suspended until response received.

8.4.15 Jurisdiction-Specific Additional Requirements

In addition to standard onboarding requirements, Vendors in the following jurisdictions are subject to additional regulatory requirements. AqNova's Compliance Team notifies Vendors of applicable requirements at the beginning of the KYC process.

Jurisdiction	Additional Requirement at Onboarding
European Union	GDPR Data Processing Agreement (DPA): Vendors processing personal data as data controllers must execute a DPA with Arivon Holding Corporation per GDPR Article 26/28. DPA template: Seller Portal → Compliance → GDPR DPA. EU P2B Regulation: ranking transparency, fee disclosure, and internal complaint-handling access — confirmed at Agreement Acceptance.
United Kingdom	UK GDPR Art. 26/28 DPA (same as EU above). UK Modern Slavery Act: Vendors with UK turnover above GBP 36 million must provide a copy of their Modern Slavery Statement via Seller Portal → Compliance.
Canada — Quebec	Quebec CPA and Charter of the French Language (Bill 101): all Quebec-facing product descriptions, storefront content, and Vendor communications must be available in French. Contact vendors@aqnova.co for Quebec bilingual listing support.
United States — California	Proposition 65: Vendors selling Prop 65-regulated products must include the required Prop 65 warning in their listing description. Warning text provided in Seller Portal → Compliance → Prop 65 Warnings. CCPA: covered by AqNova's standard Data Processing Agreement.
India	FSSAI license number required in AqNova profile for all food Vendors. BIS certification required for applicable electronics and EV charging products. GST TCS: GSTIN required; 1% TCS deducted from all Indian sales per CGST Act Section 52.
Nigeria	NAFDAC registration number mandatory for ALL food, beverage, drug, cosmetic, medical device, and packaged water listings targeting Nigeria. Products without NAFDAC registration cannot be listed for Nigeria delivery. Sahara Eagle Ltd (NEPC Reg: 0030281) coordinates NEPC export compliance.
Ghana	FDA Ghana registration number required in all food, drug, and health product listings targeting Ghana.
South Africa	POPIA Information Officer designation required for South African resident Vendors processing personal data. B-BBEE status must be disclosed if marketed as B-BBEE compliant.
Saudi Arabia / UAE / GCC	SFDA registration required for food, health product, and cosmetics Vendors targeting Saudi Arabia. Halal certification (SASO/SFDA-recognized body) required for all food and personal care marketed as Halal. Arabic language disclosure required for listings targeting GCC markets.
Brazil	ANVISA registration or notification required for food, health products, cosmetics, or medical devices in Brazil. LGPD: covered by AqNova's standard DPA. INMETRO certification required for applicable electronics. CNPJ (business entities) or CPF (individuals) required for KYC.
China (PRC)	GACC registration required for food Vendors targeting China (cross-border e-commerce food import framework). PIPL compliance required — AqNova's DPA covers AqNova's PIPL obligations. SAMR product safety standards for applicable consumer products.
Australia	TGA registration required for Vendors selling therapeutic goods. DAFF biosecurity: Vendors must verify import permit availability for fresh food, plant material, and animal products before listing for Australia delivery. ABN required for Australian entity Vendors.
Japan	PSE Mark compliance required for electronics and electrical appliances under Japan's Electrical Appliance and Material Safety Act (METI).
South Korea	MFDS registration required for food products imported into South Korea. KC Mark required for applicable consumer electronics under the Electrical Appliances Safety Management Act.

8.4.16 KYC Additional Document Requirements by Jurisdiction

The following table supplements the general KYC requirements in Section 8.4.5 with jurisdiction-specific additional documents. Where a jurisdiction is not listed, the standard KYC requirements in Section 8.4.5 apply.

Jurisdiction	Additional KYC Documents Required
United States	EIN Confirmation Letter (IRS Form CP-575 or equivalent); W-9 (US persons) or W-8BEN / W-8BEN-E (non-US persons); State Business License where required.
Canada	Business Number (BN) from Canada Revenue Agency; Provincial business registration certificate; GST/HST registration number where applicable.
United Kingdom	Companies House Certificate of Incorporation; UTR (Unique Taxpayer Reference) from HMRC; VAT Registration Certificate; ICO registration number where applicable.
European Union (general)	Company registry extract (dated within 12 months); VAT number where registered; EU EORI number where applicable for customs.
Germany	Handelsregisterauszug; Steuernummer; Umsatzsteuer-Identifikationsnummer (VAT ID / USt-IdNr).
France	Extrait Kbis; SIRET number; N° TVA Intracommunautaire where registered.
Netherlands	KvK uittreksel (Chamber of Commerce extract); KvK number; BTW-nummer (VAT number).
Brazil	CNPJ (business entities) or CPF (individuals); NIRE (state registration) where applicable; ANVISA registration for applicable products.
Mexico	RFC (Registro Federal de Contribuyentes) from SAT; Acta Constitutiva; COFEPRIS registration for applicable products.
Colombia	NIT (Número de Identificación Tributaria); Cámara de Comercio registration certificate (RUT); INVIMA registration for applicable products.
Chile	RUT (Rol Único Tributario); Certificado de Vigencia from Registro Civil; SII registration.
Argentina	CUIT (Clave Única de Identificación Tributaria); AFIP registration; ANMAT registration for applicable products.
India	GSTIN (mandatory for all business Vendors); PAN; UDYAM registration certificate (for MSMEs); FSSAI license (food Vendors); BIS registration (electronics); Import Export Code (IEC) from DGFT for cross-border trade.
China (PRC)	Business License (营业执照) from SAMR; Unified Social Credit Code (统一社会信用代码); GACC registration for food Vendors.
Hong Kong SAR	Business Registration Certificate from IRD; Certificate of Incorporation from Companies Registry.
Japan	Corporation Number; Legal Affairs Bureau registration; NTA registration; PSE compliance documentation for electronics.
South Korea	Business Registration Certificate from NTS; Corporate Registration Certificate from Ministry of Justice; KC certification documentation.
Singapore	ACRA business profile; UEN (Unique Entity Number); GST registration number where applicable.
Australia	ASIC company extract; ABN confirmation; ACN; TFN where applicable; TGA registration for therapeutic goods.
New Zealand	Companies Office extract; NZBN; IRD number; GST registration where applicable.
Nigeria	CAC Certificate of Incorporation; TIN from FIRS; NAFDAC registration (food/health products); NEPC export registration where applicable.
Ghana	Registrar General's Department Certificate of Incorporation; GRA TIN; FDA Ghana registration where applicable.
Kenya	Business Registration Certificate from BRS; KRA PIN; KEBS certificate of standardization where applicable.
South Africa	CIPC registration; SARS tax reference number; B-BBEE certificate where claimed; POPIA Information Officer notification where applicable.
UAE	Commercial License from DED or applicable free zone authority (DIFC, ADGM, JAFZA, RAKEZ etc.); TRN (VAT) where registered; Emirates ID of authorized signatory.
Saudi Arabia	Commercial Registration (السجل التجاري) from MOCI; ZATCA VAT Certificate where registered; SFDA registration where applicable.
Qatar, Bahrain, Kuwait, Oman	Commercial Registration from applicable Ministry of Commerce; national tax or TIN equivalent; sector-specific license where applicable.
Egypt	Commercial Register certificate; Tax Registration Number from ETA; EFSA registration where applicable.

8.4.17 Contact & Support

AqNova Vendor Onboarding — Contact Directory
VENDOR APPLICATION & PRE-REGISTRATION: aqnova.co/vendors/apply
ONBOARDING SUPPORT: vendors@aqnova.co
Subject: 'Onboarding — [Your Business Name] — [Stage / Query]'

KYC & COMPLIANCE QUERIES: compliance@aqnova.co
Subject: 'KYC — [Your Business Name] — [Specific Document / Issue]'

CERTIFICATION REGISTRY & ASSESSMENT: compliance@aqnova.co
Subject: 'Certification Registry Assessment Request — [Body Name]'

LISTING REVIEW QUERIES: vendors@aqnova.co
Subject: 'Listing Review — [Listing ID] — [Vendor Name]'

PAYOUT SETUP SUPPORT: tax@aqnova.co
Subject: 'Payout Setup — [Vendor Name] — [Region]'

AGREEMENT TRANSLATION (French/Spanish/Portuguese/Arabic/Hindi/Chinese/Japanese/Korean/Swahili):
vendors@aqnova.co — Subject: 'Agreement Translation Request — [Language] — [Vendor Name]'

ARABIC / FRENCH / CHINESE LISTING SUPPORT: vendors@aqnova.co
Subject: 'Listing Language Support — [Language] — [Vendor Name]'

FOUNDING VENDOR PROGRAM: aqnova.co/founding-vendor
EU / UK P2B COMPLAINTS: p2b@aqnova.co
LEGAL NOTICES: legal@aqnova.com
PRIVACY & DATA RIGHTS: privacy@aqnova.co
PRESS ENQUIRIES: press@aqnova.co

SELLER PORTAL: vendors.aqnova.co
ONBOARDING GUIDE: aqnova.co/vendors/onboarding
CERTIFICATION REGISTRY: aqnova.co/sustainability/certifications
PROHIBITED ITEMS LIST: aqnova.co/legal/prohibited-items
GREENWASHING ENFORCEMENT LOG: aqnova.co/sustainability/enforcement
FULL FEE SCHEDULE: aqnova.co/legal/fee-schedule
PAYOUT POLICY: aqnova.co/legal/payout-policy
SELLER AGREEMENT: aqnova.co/legal/seller-agreement
POLICY CHANGELOG: aqnova.co/legal/changelog

REGISTERED OFFICE:
Arivon Holding Corporation | C/O Arivon Holding Corporation
2571 Saturn Avenue, Unit #265, Huntington Park, CA 90255, USA
EIN: 41-3210066 | CA File No: B20250418195 | D-U-N-S: 142957477
Nigeria — Sahara Eagle Ltd: Reg: 1957145 | Tax ID: 31052811-0001 | NEPC: 0030281

Ready to Sell on AqNova? Start your application at aqnova.co/vendors/apply Questions at any stage of onboarding: vendors@aqnova.co Subject: 'Onboarding — [Your Business Name] — [Your Question]'

AqNova Marketplace | Section 8.4: Vendor Onboarding Guide | Version 1.0 | Effective April 7, 2026

THIS GUIDE IS FOR INFORMATIONAL AND COMPLIANCE PURPOSES. IT DOES NOT CONSTITUTE A BINDING CONTRACT OR GUARANTEE OF VENDOR APPROVAL. ALL VENDOR APPLICATIONS ARE SUBJECT TO AQNOVA'S SOLE REVIEW AND APPROVAL DISCRETION.

Vendor Onboarding Guide

AQNOVA MARKETPLACE