Trust & Safety Policy

AQNOVA MARKETPLACE

Global Legal Footer Framework

Comprehensive Compliance & Platform Governance Reference

SECTION 4.1— TRUST, SAFETY & MARKETPLACE INTEGRITY

(Report a Product/Seller)

AqNova's Complete Framework for Fraud Prevention, Anti-Counterfeiting, Safety, Fair Dealing & Platform Integrity

Effective Date: April 7, 2026 | Version 1.0 | Arivon Holding Corporation

AqNova's Trust, Safety & Marketplace Integrity framework is the foundation of everything AqNova does. Without trust — of Buyers in the authenticity of products, of Vendors in the fairness of the marketplace, and of both in AqNova's neutrality and reliability — the Platform cannot function. This Section 5.0 sets out AqNova's comprehensive commitments and enforcement mechanisms across every dimension of marketplace integrity.

The framework draws on the best practices of leading global e-commerce platforms, the requirements of applicable consumer protection and digital market regulation (including the EU Digital Services Act, the UK Online Safety Act, and equivalent laws globally), and AqNova's own sustainability-driven values as a curated marketplace for eco-friendly and responsible commerce.

5.1 AqNova's Trust & Safety Philosophy

AqNova is built on a foundational premise: sustainable commerce must also be safe, honest, and fair commerce. A marketplace that sells eco-certified products but tolerates counterfeits, fraudulent reviews, or unsafe goods is not a trustworthy sustainable marketplace — it is simply an unsafe one with a green veneer. AqNova's Trust & Safety framework reflects this conviction.

A. Fraud Typology on Marketplace Platforms

AqNova's Trust & Safety team maintains active intelligence on the fraud typologies most prevalent on sustainable e-commerce platforms. Key fraud categories monitored and countered include:

B. AqNova's Fraud Prevention Technology Stack

AqNova's fraud prevention operates at multiple layers:

Pre-transaction fraud scoring: every transaction is evaluated before authorization using AqNova's multi-signal fraud scoring model, combining device, behavioral, network, and transaction signals.

Machine learning fraud detection: continuously trained models that adapt to emerging fraud patterns. Trained on anonymized fraud outcome data from the Platform's transaction history.

Third-party fraud intelligence networks: AqNova subscribes to industry fraud intelligence services (Sift, Kount/Equifax, and equivalent) that provide network-level fraud signals from across the broader digital commerce ecosystem.

Real-time sanctions screening: every transaction is screened against OFAC, EU, UN, and OFSI sanctions lists in real time using automated sanctions screening APIs. Positive matches are escalated for manual review before any payment is processed.

Human review: all high-risk transactions and fraud alerts are reviewed by a human Trust & Safety analyst before consequential enforcement action (account suspension, payout hold) is taken.

5.3 Anti-Counterfeiting & Intellectual Property Protection

Counterfeit products are a serious harm on all online marketplaces and are particularly damaging on a sustainability-focused platform: a counterfeit "certified organic" product is not just deceptive — it undermines the entire trust framework that makes sustainability certifications meaningful. AqNova takes counterfeiting more seriously than many generalist platforms, precisely because authenticity is central to AqNova's value proposition.

A. What Constitutes Counterfeiting on AqNova

AqNova treats the following practices as counterfeiting or IP infringement violations:

Sale of counterfeit branded goods: listing or selling products that bear a trademark, logo, or trade dress that the Vendor has no authorization to use, and that are designed to be passed off as genuine branded products.

False certification marks: displaying sustainability certification marks (USDA Organic, Fair Trade, FSC, B Corp, Energy Star, EU Ecolabel, Rainforest Alliance, etc.) without holding a valid, current certification issued by the relevant certifying body.

Unauthorized use of brand names in listings: using a registered trademark in a product listing title, description, or keywords to mislead Buyers into believing they are purchasing a genuine branded product.

Trademark infringement in product photography: displaying trademarked logos or product images without authorization in a listing's visual content.

Design right and patent infringement: selling products that replicate protected product designs or that incorporate patented technology without a license.

Copyright infringement: using copyrighted text, photography, or artwork in product listings without authorization.

B. AqNova's Anti-Counterfeiting Measures

Vendor certification verification: at onboarding, AqNova verifies the authenticity of sustainability certifications claimed by food, organic, and eco-certified product Vendors by cross-referencing against the certifying body's publicly available database.

Automated listing scan: AqNova's content moderation system scans new listings for known counterfeit indicator patterns (price below authentic market floor; counterfeit brand indicators; suspicious supplier origin metadata).

Community reporting: Buyers and rights holders may report suspected counterfeit listings through the "Report This Listing" button available on every product listing page.

Brand registry: AqNova operates a Brand Registry program through which registered trademark owners can proactively monitor listings involving their brand and report unauthorized use for expedited review.

Collaboration with customs authorities: AqNova cooperates with US CBP, EU customs authorities, and equivalent national customs agencies in cross-border anti-counterfeiting operations, including the sharing of de-identified platform data for customs targeting purposes where legally required.

C. IP Infringement Notice & Takedown (DMCA & Global Equivalents)

AqNova complies with the notice-and-takedown process established by the Digital Millennium Copyright Act (DMCA, 17 U.S.C. § 512) for the United States, and equivalent processes under the EU e-Commerce Directive (2000/31/EC) and DSA for the EU, the UK Computer Misuse Act / CDPA, and applicable national IP laws globally.

Rights holders who wish to report an IP infringement on the AqNova Platform may submit a formal infringement notice to ip@aqnova.co. The notice must include:

Identification of the copyrighted work, trademark, or other IP right claimed to be infringed.

Identification of the infringing material (product listing URL) and its location on the Platform.

Contact information for the notifying party.

A statement that the notifying party has a good faith belief that the use is not authorized by the rights owner, its agent, or applicable law.

A statement that the information in the notice is accurate and, under penalty of perjury, that the notifying party is authorized to act on behalf of the rights owner.

A physical or electronic signature of the rights owner or authorized representative.

AqNova will: acknowledge receipt within 2 Business Days; review the notice; remove or disable access to the infringing content where appropriate within 5–10 Business Days; notify the Vendor of the removal and their right to submit a counter-notice (for DMCA purposes, under 17 U.S.C. § 512(g)); and reinstate content where a valid counter-notice is received and the notifying party does not file litigation within 10 Business Days of receiving the counter-notice.

A. AqNova's Global Product Safety Standard

AqNova applies the EU General Product Safety Regulation (GPSR, Regulation 2023/988/EU, effective December 13, 2024) as its global platform product safety standard. The GPSR is the most comprehensive general product safety regulation currently applicable to online marketplaces and establishes that all consumer products placed on the market must be safe. AqNova applies this standard globally — not only for EU-destined shipments — because Buyers everywhere deserve the same baseline safety protection.

B. Product Safety Obligations by Category

C. Product Recall Protocol

Where AqNova becomes aware of a product safety recall — whether through its own monitoring, a Vendor notification, a Buyer complaint, or a regulatory authority notification — AqNova will:

Immediately suspend the affected product listing(s).

Notify the Vendor and require a Corrective Action Plan within 48 hours.

Identify all Buyers who purchased the affected product within the relevant period.

Notify affected Buyers by email within 24 hours of the recall decision, with instructions for safe disposal or return of the product and information about available remedies (full refund; replacement where available).

Cooperate fully with the relevant regulatory authority's recall investigation and enforcement process (CPSC in the US; RAPEX/GPSR portal in the EU; OPSS in the UK; ACCC in Australia; NAFDAC in Nigeria; BIS in India; etc.).

Maintain recall records in compliance with applicable mandatory record-keeping requirements.

5.5 Prohibited & Restricted Items — Comprehensive Framework

AqNova maintains two categories of items that are not permitted on the Platform: Absolutely Prohibited items (never permitted under any circumstances) and Restricted items (permitted only with specific documentation, compliance verification, or geo-restrictions). This framework operates alongside the Acceptable Use Policy (Section 2.3) and the Shipping Policy's export control provisions (Section 4.1.9).

A. Absolutely Prohibited Items

B. Restricted Items — Permitted With Conditions

5.6 Greenwashing & Sustainability Claims Integrity

Greenwashing — the practice of making false, misleading, or unsubstantiated environmental or sustainability claims — is the integrity risk most specific to AqNova as a sustainability-focused marketplace. AqNova's entire value proposition rests on the authenticity of the sustainability credentials of the products it curates. Greenwashing on AqNova does not merely harm individual Buyers — it undermines the market for genuine sustainable commerce and betrays the trust of all users.

A. AqNova's Three-Tier Sustainability Claims Framework

AqNova classifies all sustainability claims on the Platform into three tiers, each subject to different verification standards:

B. Greenwashing Prohibited Practices

The following specific greenwashing practices are prohibited on AqNova and will result in listing removal and enforcement action:

"Natural" or "green" claims for products containing significant proportions of synthetic, harmful, or non-biodegradable ingredients without qualifying disclosure.

Vague claims like "environmentally friendly" or "sustainable" without any substantiation — this is the classic EU Omnibus Directive target of 2019/2161/EU.

Carbon neutrality or "net zero" claims without a credible, independently verified offset or reduction methodology and publicly available supporting documentation.

Use of imagery suggesting environmental benefits (grass, leaves, water, nature scenes) in combination with product descriptions that would not support a genuine environmental claim (commonly called "green aesthetic" deception).

Comparative claims ("25% greener than conventional") without a clearly identified baseline and supporting evidence.

Future claims presented as current fact ("We are committed to becoming carbon neutral by 2030" presented as "Carbon Neutral").

AqNova's greenwashing enforcement framework draws on: FTC Green Guides (16 C.F.R. Part 260, revised 2023 update); EU Green Claims Directive (pending finalization — AqNova applies the substantiation standard proactively); UK CMA Green Claims Code; Australian ACCC Environmental & Sustainability Claims Guidelines; and equivalent national frameworks.

5.7 Review & Rating Integrity — Fake Review Prevention

AqNova's review system is a critical trust signal for Buyers making purchase decisions. The integrity of the review system — ensuring that every review reflects a genuine purchase experience by a genuine customer — is therefore a platform-wide priority. Fake reviews cause direct financial harm to both Buyers (who are misled) and to honest Vendors (who face unfair competition from misleadingly inflated competitors).

A. AqNova's Review Authenticity Standards

Verified Purchase reviews only: reviews on AqNova may only be submitted by Buyers who have completed a verified purchase of the specific product being reviewed, within the preceding 24 months. Reviews are linked to verified order records in AqNova's database.

One review per purchase: each Buyer may submit one review per Order Reference for the purchased product. Multiple reviews for the same product from the same account are not permitted.

Reviews reflect genuine experience: reviews must reflect the Buyer's honest assessment of the product. Reviews that contain factual inaccuracies, are submitted in exchange for compensation (unless properly disclosed), or are part of an organized manipulation campaign are prohibited.

No seller responses as reviews: Vendors may respond publicly to reviews (through the Vendor Response feature) but may not submit reviews of their own products.

EU Omnibus Directive compliance: AqNova complies with EU Omnibus Directive (2019/2161/EU) Article 3(6), which requires platforms to disclose how they ensure reviews are submitted by actual purchasers. AqNova's compliance statement is published at [aqnova.co/trust/reviews].

B. Fake Review Prohibition — What Is Prohibited

Review incentivization without disclosure: offering Buyers cash, discounts, free products, or any other incentive in exchange for a review, without the review clearly disclosing the incentive relationship (FTC Endorsement Guides requirement).

Buying reviews: purchasing positive reviews from review farms, third-party services, or paid review schemes.

Negative review targeting (review bombing): organizing campaigns to flood a competitor's listing with negative reviews.

Review gating: selectively soliciting reviews only from Buyers known to have had positive experiences, while discouraging negative reviewers from publishing — an FTC enforcement target since 2019.

Family / associate reviews: soliciting reviews from family members, employees, associates, or anyone with a financial interest in the reviewed product.

Review manipulation by Vendors: any attempt to have reviews removed, edited, or suppressed through claims of defamation where the review is truthful, through pressure on the reviewer, or through unauthorized communication with reviewers.

C. Review Fraud Detection

AqNova's review integrity system uses the following detection methods:

Purchase verification gate: the review submission system automatically verifies that the reviewer has a completed, confirmed purchase of the reviewed product before the review form opens.

Linguistic analysis: AI-assisted analysis of review text to detect coordinated language patterns, copy-paste clustering, or unnaturally positive or negative sentiment distributions consistent with fake review campaigns.

Account clustering analysis: detection of review submissions from multiple accounts sharing common network signals (IP address, device, geographic location) suggestive of a coordinated review operation.

Timing analysis: abnormal review submission timing patterns — e.g., a large volume of 5-star reviews immediately following a seller's account creation or listing launch — are flagged for investigation.

Seller solicitation monitoring: AqNova monitors seller communications for patterns consistent with incentivized review solicitation in violation of platform policies.

A. Buyer Account Security

AqNova implements the following account security measures for Buyer accounts:

Password requirements: minimum 10 characters; must include uppercase, lowercase, number, and special character. Bcrypt-hashed password storage. Common password list check at registration.

Multi-factor authentication (MFA): available to all Buyers; mandatory for accounts above defined transaction thresholds. MFA options: TOTP authenticator app (recommended); SMS OTP; email OTP.

Anomalous login detection: logins from unrecognized devices, locations, or IP addresses trigger step-up authentication (MFA verification required) and an email security alert.

Session management: active sessions are displayed in Account > Security > Active Sessions. Buyers can terminate any active session remotely.

Account lockout: accounts are temporarily locked after 5 consecutive failed login attempts, with exponential backoff and CAPTCHA requirement.

B. Vendor KYC (Know Your Customer) Verification

AqNova applies Know Your Customer (KYC) verification to all Vendor accounts as a condition of accessing full Platform functionality (payout receipt, listing activation). KYC verification serves both AML compliance and Platform integrity objectives.

Identity verification: Vendors must provide government-issued identity documentation. AqNova's KYC providers (Jumio, Onfido, or equivalent) conduct automated document verification and liveness checks.

Business registration verification: commercial Vendors must provide proof of business registration (company registration certificate, EIN/TIN, VAT registration where applicable) consistent with the jurisdiction of establishment.

Beneficial ownership: for Vendors structured as companies or trusts, beneficial ownership disclosure is required consistent with applicable AML regulations (EU AMLD; UK PSC register; US FinCEN CDD rule; applicable national requirements).

Sanctions screening: all Vendor entities and beneficial owners are screened against applicable denied party lists (OFAC SDN, EU Consolidated List, BIS Entity List, UK HMT, UN Consolidated List) at onboarding and on a periodic rolling basis.

Re-verification triggers: Vendors are required to re-verify their identity where: their payout account changes; their beneficial ownership changes; their registered address changes; or AqNova's AML risk assessment triggers a review.

A. AqNova's AML Program

AqNova operates a risk-based Anti-Money Laundering and Counter-Terrorist Financing (AML/CTF) program consistent with the FATF (Financial Action Task Force) Recommendations, applicable national AML laws, and AqNova's own risk assessment. AqNova's AML program includes:

KYC/CDD (Customer Due Diligence): identity and business verification of all Vendors; enhanced due diligence for high-value, high-risk, or politically exposed persons (PEP) accounts.

Transaction monitoring: automated monitoring of transaction patterns for indicators of money laundering, including: large round-number transactions; rapid layering (funds moving through multiple accounts quickly); structuring (splitting transactions to avoid reporting thresholds); and unusual geographic dispersion.

Suspicious Activity Reporting (SAR): AqNova files SARs with applicable financial intelligence units (FinCEN in the US; NCA/Suspicious Activity Reports in the UK; COAF in Brazil; NFIU in Nigeria; FIC in South Africa; relevant FIU in each operating jurisdiction) where it has reasonable grounds to suspect money laundering or terrorist financing.

AML training: all AqNova employees with access to financial transaction data receive mandatory AML training upon hire and annually thereafter.

AML Compliance Officer: AqNova has designated an AML Compliance Officer responsible for oversight of the AML program. Contact: compliance@aqnova.co.

B. Sanctions Compliance

AqNova maintains a comprehensive sanctions compliance program to ensure that it does not facilitate transactions involving sanctioned individuals, entities, or jurisdictions. The sanctions screening framework operates as follows:

Real-time screening: all transactions are screened against current OFAC SDN List, EU Consolidated Sanctions List, UN Sanctions List, UK HMT Consolidated List, and applicable national sanctions programs before authorization.

Entity screening: all Vendors and their beneficial owners are screened at onboarding and on a rolling basis against applicable denied party lists.

Geographic restrictions: AqNova applies country-level transaction blocks for jurisdictions subject to comprehensive trade sanctions (see Section 4.1.8).

Escalation: any potential sanctions match is immediately escalated to AqNova's compliance team for manual review before any transaction proceeds.

Record keeping: sanctions screening records are maintained for a minimum of 5 years from the date of the screening, consistent with applicable record-keeping requirements.

5.10 Platform Manipulation & Competitive Abuse

AqNova prohibits any attempt to manipulate Platform algorithms, metrics, rankings, or systems to gain an unfair competitive advantage. The following practices are prohibited:

A. DSA-Aligned Content Moderation Framework

AqNova's content moderation framework is designed to be consistent with the EU Digital Services Act (DSA, 2022/2065/EU), which imposes specific content moderation obligations on online platforms operating in the EU. AqNova applies DSA-consistent standards globally as its baseline:

Illegal content removal: AqNova removes clearly illegal content (content that violates applicable law) promptly upon discovery or notification.

Terms of service enforcement: AqNova removes content that violates its own terms of service (AUP, Section 2.3) with proportionate notice and appeal mechanisms.

Trusted flaggers: AqNova recognizes and prioritizes reports from government-designated trusted flaggers in DSA-regulated markets.

Internal reporting mechanisms: AqNova maintains easily accessible reporting mechanisms ("Report This Listing" and "Report This Review" buttons) for all users on every product listing and review page.

No arbitrary removal: AqNova does not remove legal content arbitrarily. Content removal decisions are based on documented policy grounds.

Transparency: AqNova's content moderation decisions are subject to the appeal process described in Section 5.15, and are reported in the annual Transparency Report (Section 5.17).

B. AI-Assisted Content Moderation

AqNova uses AI-assisted content moderation tools to: screen new product listings for policy violations; detect potentially prohibited content in product images; identify suspicious pricing patterns; flag potential greenwashing language; and detect counterfeit product indicators. AI moderation flags are always reviewed by a human content moderation analyst before enforcement action is taken on a Vendor's account. AqNova discloses its use of AI content moderation consistent with DSA Art. 42 and equivalent transparency requirements.

5.12 Hate Speech, Harassment & Online Safety

AqNova's Platform includes user-generated content (product reviews, seller communications, and in some contexts, public product descriptions). AqNova prohibits the following content in all user-generated materials on the Platform:

Hate speech: content that promotes, glorifies, or incites hatred against individuals or groups based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, or other protected characteristics under applicable law.

Harassment and targeted abuse: content specifically targeting an individual user or Vendor with abuse, threats, or intimidation.

Violent threats: credible threats of physical violence against any person.

Doxxing: publishing private contact information or personal details of another person without their consent.

Discriminatory product listings: product listings that promote or celebrate discrimination based on protected characteristics.

AqNova's content moderation team is trained to identify and remove prohibited content promptly. AqNova complies with UK Online Safety Act 2023 (OSA) illegal content duties, DSA illegal content obligations, and applicable national hate speech laws. AqNova does not host or facilitate content that is illegal under applicable law.

5.13 Child Protection & Minor Safety on the Platform

AqNova takes child safety extremely seriously. The following protections are embedded in the Platform:

Age-appropriate content: AqNova does not permit advertising, product listings, or content directed at or primarily appealing to children for the purpose of exploiting their developmental vulnerability or lack of commercial judgment.

No CSAM: AqNova has zero tolerance for child sexual abuse material (CSAM) or any content that sexualizes, exploits, or endangers minors. Any suspected CSAM is immediately removed and reported to the National Center for Missing and Exploited Children (NCMEC, as required under 18 U.S.C. § 2258A for US-based platforms), the Internet Watch Foundation (IWF) in the UK, and equivalent national authorities globally.

Children's products safety: all products designed for children undergo enhanced safety verification as described in Section 5.4.B.

Account age requirements: AqNova's Terms of Service require all users to be at least 18 years of age (or the applicable age of majority in their jurisdiction). Children under 18 may use the Platform only with parental supervision.

COPPA compliance (US): AqNova does not knowingly collect personal data from children under 13 in the United States. See Privacy Policy Section 3.1.12 for full children's privacy disclosures.

A. Anti-Bribery & Corruption

AqNova prohibits all forms of bribery and corruption in connection with Platform operations, consistent with the UK Bribery Act 2010 (which has global application to AqNova's UK operations), the US Foreign Corrupt Practices Act (FCPA), the Brazilian Anti-Corruption Law (Law 12,846/2013), and equivalent national anti-bribery laws. Vendors may not offer, promise, or provide any financial or other advantage to AqNova employees or agents, directly or indirectly, to obtain favorable treatment, accelerated review, or any other business advantage on the Platform.

B. Modern Slavery & Supply Chain Transparency

AqNova's commitment to sustainability extends to human rights in the supply chains of products sold on the Platform. AqNova requires all Vendors to:

Comply with all applicable labor laws in their country of manufacturing, including laws prohibiting forced labor, child labor, and unsafe working conditions.

Provide accurate country of origin and manufacturing location information in their listings.

Cooperate with AqNova's supply chain due diligence inquiries, which may include requests for factory audit reports, supply chain mapping, or forced labor compliance documentation.

AqNova's compliance with the UK Modern Slavery Act 2015, the EU Corporate Sustainability Due Diligence Directive (CSDDD, 2024/1760/EU), the US Uyghur Forced Labor Prevention Act (UFLPA), and equivalent national frameworks is addressed in AqNova's annual Modern Slavery & Human Rights Statement, published at [aqnova.co/responsibility/modern-slavery].

C. Environmental & Sustainability Ethics

Vendors selling on AqNova's sustainable marketplace commit, as a condition of the Vendor Agreement, to:

Maintaining the accuracy of all sustainability certifications and claims on the Platform.

Not knowingly sourcing products from suppliers engaged in illegal deforestation, habitat destruction, or environmentally prohibited practices.

Complying with applicable environmental regulations in their manufacturing and supply chain.

Cooperating with AqNova's sustainability audit program, which may request supply chain documentation, environmental compliance certificates, or third-party audit reports.

A. Enforcement Actions Available

AqNova's Trust & Safety team may take the following enforcement actions, in proportion to the severity, recurrence, and harm caused by the violation:

B. Notice Procedure

For all enforcement actions other than emergency removal of clearly illegal content (e.g., CSAM, weapons, active fraud), AqNova provides:

Written notice to the affected party by email within 24 hours of the enforcement action, specifying: (a) the specific policy provision violated; (b) the factual basis for the enforcement decision; (c) the enforcement action taken; (d) the right to appeal; and (e) the appeal deadline.

For listing-specific actions: the specific listing URL(s) affected and the specific violation grounds.

For account-level actions: a summary of all violations underlying the account action.

C. Appeal Process

All enforcement actions are subject to appeal through AqNova's internal appeals process:

Appeal deadline: 30 calendar days from the date of the enforcement notice (10 Business Days for listing-specific appeals not involving account-level action).

How to appeal: submit to trust@aqnova.co [Subject: Appeal — [Account/Listing Reference] — [Enforcement Date]]. The appeal must include: a statement of the grounds for appeal; any supporting evidence; and any proposed corrective action.

Appeal review: appeals are reviewed by a senior Trust & Safety team member who was not involved in the original enforcement decision. The appeal reviewer has the authority to: uphold the original decision; modify the enforcement action; or reverse the decision and restore the affected listing/account.

Appeal decision timeline: appeal decisions are issued within 10 Business Days (account termination appeals: 20 Business Days due to the complexity of review required).

Second appeal: a second-level appeal is available to the AqNova Trust & Safety Director for account termination decisions only, within 14 days of the first-level appeal outcome.

DSA Article 17 compliance: for EU/EEA users and Vendors, AqNova's content moderation decisions and account actions are accompanied by the disclosures required under DSA Art. 17, including the reasons for the decision, the legal or contractual ground relied upon, and information about internal and external redress mechanisms.

5.16 Cooperation with Law Enforcement & Regulators

AqNova cooperates with lawful requests from law enforcement agencies, regulatory authorities, and courts in all jurisdictions where it operates, subject to AqNova's legal review of all requests for legal sufficiency, proportionality, and consistency with applicable law. AqNova's approach to law enforcement cooperation is governed by the following principles:

Legal review: every government data request or law enforcement order is reviewed by AqNova's legal counsel or external counsel before any response is provided.

Valid legal process: AqNova requires valid legal process (search warrant, court order, subpoena, or lawful government demand under applicable national law) before disclosing non-public user data to government authorities, except in emergency cases involving imminent risk to life.

Challenge overreach: AqNova challenges requests that are overbroad, lack specificity, or are inconsistent with applicable law or AqNova's values, to the maximum extent permitted.

User notification: AqNova notifies affected users of government data requests before complying, unless: notification is legally prohibited; it would endanger life; or it would seriously prejudice an active investigation. Notification is provided as soon as legally possible after any prohibition ceases.

Transparency reporting: AqNova publishes an annual Government Data Request and Law Enforcement Cooperation Report as part of its Transparency Report (Section 5.17).

For product safety recalls coordinated with regulatory authorities: AqNova cooperates fully with CPSC (US), RAPEX/GPSR authority portal (EU), OPSS (UK), ACCC (Australia), NAFDAC (Nigeria), FSSAI (India), BIS (India), and equivalent national product safety agencies in all recall notifications, investigations, and market withdrawal orders.

5.17 Transparency Report

AqNova publishes an annual Transparency Report covering Platform-wide trust, safety, and integrity activities. The Transparency Report is published at [aqnova.co/trust/transparency] each year by June 30 of the year following the reporting period. The report covers:

5.18 Contact Information — Trust, Safety & Marketplace Integrity

AqNova Marketplace | Global Legal Footer Framework | Section 4.1: Trust, Safety & Marketplace Integrity

© 2026 Arivon Holding Corporation. All rights reserved. Effective April 7, 2026. Version 1.0.