Product Compliance & Safety Policy

AQNOVA MARKETPLACE

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Comprehensive Compliance & Platform Governance Reference

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Global Product Safety Standards, Compliance Requirements, Delisting Procedures & Recall Framework for All AqNova Marketplace Products

Effective Date: April 7, 2026 | Version 1.0 | Arivon Holding Corporation

AqNova's Product Compliance & Safety Policy establishes the comprehensive framework governing the safety and regulatory compliance requirements for all products listed on the AqNova Marketplace. This Policy applies to all Vendors, all product categories, and all destination markets in which AqNova operates. It is designed to protect Buyers from unsafe products, protect Arivon Holding Corporation from product liability exposure, and maintain the Platform's integrity as a curated sustainable marketplace.

This Policy operates in conjunction with the Seller Verification & Credentialing Policy (Section 5.5), the Trust, Safety & Marketplace Integrity framework (Section 5.0), and the Buyer Protection Policy (Section 5.2). Where a product safety issue is identified, the Trust & Safety team, the Seller Verification team, and where necessary the Buyer Protection team act in coordination.

5.6.1 AqNova's Global Product Safety Standard — GPSR Baseline

AqNova applies the EU General Product Safety Regulation (GPSR, Regulation 2023/988/EU, effective December 13, 2024) as its global product safety baseline. The GPSR is the most comprehensive general product safety regulation applicable to online marketplaces and represents the international best-practice standard for consumer product safety. By applying the GPSR globally — not only for EU-bound shipments — AqNova ensures that all Buyers, regardless of their location, receive the same fundamental safety protection.

A. US Consumer Product Safety Commission (CPSC)

The US Consumer Product Safety Commission (CPSC) regulates the safety of thousands of types of consumer products under a suite of federal statutes. Key CPSC regulations applicable to AqNova Vendor listings include:

Consumer Product Safety Improvement Act (CPSIA, 2008): introduces mandatory third-party testing and certification for children's products; requires General Conformity Certificates (GCC) or Children's Product Certificates (CPC) for applicable products; imposes mandatory tracking labels on children's products.

Consumer Product Safety Act (CPSA, 15 U.S.C. § 2051): CPSC's primary statutory authority. Section 15(b) imposes a mandatory reporting obligation: manufacturers, importers, distributors, and retailers must report to CPSC within 24 hours if they receive information that reasonably supports the conclusion that a product creates a substantial product hazard.

Federal Hazardous Substances Act (FHSA): regulates products containing hazardous substances. Requires warning labels, use and storage instructions, and first aid guidance for applicable products.

Flammable Fabrics Act (FFA): requires that fabrics, wearing apparel, and certain household textiles meet mandatory flammability standards. Applicable to children's sleepwear, mattresses, mattress pads, and carpets/rugs.

Poison Prevention Packaging Act (PPPA): requires special child-resistant packaging for household substances including medicines, cleaning products, and certain chemicals.

Vendors listing products covered by mandatory CPSC standards must provide: (a) a valid General Conformity Certificate (GCC) or Children's Product Certificate (CPC) for applicable products; (b) third-party test reports from a CPSC-accepted testing laboratory for children's products; (c) tracking label compliance documentation for children's products.

B. US Food and Drug Administration (FDA)

The FDA regulates food, cosmetics, dietary supplements, medical devices, and certain other products sold to US consumers. AqNova Vendors listing in FDA-regulated categories must comply with:

Food Safety Modernization Act (FSMA): preventive controls for human food; Vendor compliance with applicable FDA food safety rules. FSMA Prior Notice required for food imports into the US.

FD&C Act — Cosmetics: FDA has authority over cosmetics safety and labeling. While no pre-market approval is required for most cosmetics, products must be safe and properly labeled. Cosmetics containing certain drug-like ingredients require drug approval.

Dietary Supplements (21 C.F.R. Part 111): current Good Manufacturing Practice (cGMP) requirements for dietary supplement manufacturers. Certificate of Analysis (CoA) from an ISO 17025-accredited laboratory required for AqNova listing.

Medical Devices: FDA classifies medical devices by risk level (Class I, II, III). Class II devices typically require 510(k) clearance; Class III require Premarket Approval (PMA). AqNova only permits Class I and cleared Class II devices.

C. FTC Green Guides — Environmental Claims (16 C.F.R. Part 260)

The FTC's Green Guides provide guidance on the substantiation requirements for environmental marketing claims. All sustainability and environmental claims made in AqNova product listings targeting US consumers must comply with the Green Guides. The Green Guides address: general environmental benefit claims; degradable/biodegradable claims; compostable claims; recyclable and recycled content claims; renewable energy and renewable materials claims; and carbon offset claims. AqNova's greenwashing enforcement framework (Section 5.0, Principle 3 and Section 5.6 of the Trust & Safety Policy) is calibrated against the Green Guides' substantiation standard.

A. EU General Product Safety Regulation (GPSR, 2023/988/EU)

The EU GPSR (effective December 13, 2024, replacing the former General Product Safety Directive 2001/95/EC) is the primary EU consumer product safety framework. The GPSR introduces significant new obligations for online marketplace operators, including AqNova:

AqNova as online marketplace: under the GPSR, AqNova has direct obligations as an "online marketplace" where it allows third-party sellers to offer consumer products to EU consumers. These obligations include: establishing a single point of contact with market surveillance authorities; implementing processes for consumer safety complaints; taking corrective action when aware of unsafe products; cooperating with market surveillance authorities.

Economic operator obligations: Vendors selling to EU consumers are economic operators under the GPSR (importers, distributors, or manufacturers depending on their role). They must ensure products are safe, maintain traceability documentation, and cooperate with market surveillance.

Safety assessment: for products not covered by specific EU product safety legislation, Vendors must conduct a safety assessment based on the criteria set out in GPSR Article 7 — product characteristics, foreseeable use, categories of consumers (with special attention to children and vulnerable groups), and the applicable state of the art.

B. CE Marking — New Legislative Framework (NLF)

CE marking is the conformity marking required on products regulated under EU harmonized product safety legislation. It indicates that the product conforms to applicable EU safety, health, and environmental protection requirements. Products bearing CE marking that are sold to EU consumers must actually conform to the applicable directives/regulations — the marking is a declaration of conformity, not a certification by a third party (unless a Notified Body assessment is required). AqNova requires CE marking documentation for all applicable EU products.

Key CE marking directives/regulations applicable to AqNova Vendors:

Low Voltage Directive (2014/35/EU): electrical equipment designed for use with a voltage rating between 50–1000V AC or 75–1500V DC.

Electromagnetic Compatibility Directive (2014/30/EU): equipment that emits or is susceptible to electromagnetic disturbance.

Toy Safety Directive (2009/48/EC): toys designed or intended for use by children under 14 years of age.

Personal Protective Equipment Regulation (2016/425/EU): protective equipment designed to safeguard users against health or safety risks.

Medical Device Regulation (2017/745/EU — MDR) and In Vitro Diagnostics Regulation (2017/746/EU — IVDR).

Machinery Regulation (2023/1230/EU — effective January 2027, replacing Machinery Directive 2006/42/EC).

Radio Equipment Directive (2014/53/EU — RED): radio equipment and wireless devices (including Wi-Fi, Bluetooth, and cellular products).

C. REACH Regulation (EC) No 1907/2006

REACH (Registration, Evaluation, Authorisation and Restriction of Chemicals) is the EU's primary chemicals regulation. For AqNova Vendors listing chemical-containing products (including articles that contain chemicals), the key REACH obligations are:

SVHC (Substances of Very High Concern) disclosure: articles containing SVHCs above 0.1% w/w must be disclosed to Buyers on request. AqNova requires Vendors of chemical-containing products to maintain SVHC declarations available on request.

REACH restrictions (Annex XVII): certain chemicals are restricted in consumer products (e.g., lead in jewelry, cadmium in plastics, phthalates in articles for children). Vendors must verify that their products comply with applicable REACH Annex XVII restrictions.

REACH authorisation (Annex XIV): substances requiring authorisation may not be placed on the market or used without a valid authorisation. AqNova prohibits the listing of products requiring REACH authorisation where such authorisation has not been obtained.

D. RoHS Directive (2011/65/EU — Recast)

The Restriction of Hazardous Substances Directive (RoHS 2) restricts the use of specific hazardous substances (lead, mercury, cadmium, hexavalent chromium, PBBs, PBDEs, DEHP, BBP, DBP, DIBP) in electrical and electronic equipment (EEE) placed on the EU market. All electrical and electronic product Vendors targeting EU consumers must provide a RoHS Declaration of Conformity confirming compliance with substance restrictions.

A. UK Conformity Assessed (UKCA) Marking

Following the UK's departure from the EU, UK product safety regulations now operate independently of the EU framework. The UKCA mark is the UK's equivalent of the CE mark for products placed on the Great Britain (England, Scotland, Wales) market:

UKCA marking applies to most products previously requiring CE marking when sold in Great Britain. Products must be assessed against applicable UK regulations (the UK versions of the EU directives, retained in UK law under the European Union (Withdrawal) Act 2018 and subsequently amended).

CE + UKCA dual marking: for products sold in both EU and UK markets, dual CE + UKCA marking is required. Some transitional provisions permitted CE marking in Great Britain until defined dates; Vendors should verify current requirements with OPSS (Office for Product Safety and Standards).

Northern Ireland: continues to use CE marking under the Northern Ireland Protocol / Windsor Framework, as it remains within the EU single market for goods.

B. UK Product Safety and Metrology Bill

The UK Product Safety and Metrology Bill (in progress as of April 2026) is intended to create a modernized UK product safety framework aligned with — but independent of — the EU GPSR. When enacted, it will provide OPSS with enhanced market surveillance powers and introduce new obligations for online marketplaces. AqNova monitors the progress of this legislation and will update its UK compliance framework upon enactment.

C. UK REACH

UK REACH is the retained and modified version of EU REACH applicable to chemicals in Great Britain. UK REACH has the same general framework as EU REACH but operates as a separate regulatory regime. Vendors placing chemical-containing products on the Great Britain market must comply with UK REACH, including SVHC disclosure obligations and UK REACH Annex XVII restrictions, which may differ in detail from EU REACH Annex XVII.

5.6.5 Canada — Canada Consumer Product Safety Act (CCPSA)

The Canada Consumer Product Safety Act (CCPSA, S.C. 2010, c. 21) is Canada's primary consumer product safety statute. Key provisions applicable to AqNova Vendors selling to Canadian consumers:

General safety requirement: consumer products must not present a danger to human health or safety. This is a general safety obligation similar to the EU GPSR general safety requirement.

Mandatory incident reporting: companies must report to Health Canada within 10 days of becoming aware of: a death or serious adverse event involving their product; a serious defect in their product; or an incident associated with their product that resulted or may result in serious injury.

Mandatory safety standards: Health Canada publishes mandatory safety standards for specific product categories under the CCPSA (e.g., crib and bassinet safety standards; child resistant packaging; baby products). Compliance is mandatory.

Hazardous Products Act: covers products, mixtures, materials, and articles for use, handling, or storage in Canadian workplaces (occupational health and safety). Relevant for Vendors listing cleaning products or chemical products.

SOR (Statutory Order and Regulations): specific regulations under the CCPSA address products including: cribs, cradles and bassinets; children's jewelry; children's upper outerwear drawstrings; bicycle helmets; electric toys; and others.

A. INMETRO Compulsory Certification

The Instituto Nacional de Metrologia, Qualidade e Tecnologia (INMETRO) is Brazil's national metrology and product quality institute. INMETRO manages Brazil's compulsory certification program (certificação compulsória), which requires certain product categories to obtain a Certificado de Conformidade (Certificate of Conformity) before they can be sold in Brazil. This certification involves testing by INMETRO-accredited laboratories and compliance with applicable ABNT NBR standards.

Key INMETRO-regulated product categories relevant to AqNova include: electrical equipment (household appliances, power tools, lighting); telecommunications products; children's toys; personal protective equipment; and certain household chemicals.

Vendors listing INMETRO-regulated products for Brazilian consumers must provide a valid INMETRO Certificate of Conformity for each applicable product.

The INMETRO certification mark (typically the INMETRO seal) must be displayed on the product or its packaging.

B. ANVISA — Health Product Regulation

ANVISA (Agência Nacional de Vigilância Sanitária) regulates food, medicines, cosmetics, medical devices, and cleaning products in Brazil. Vendors listing ANVISA-regulated products for Brazilian consumers must:

Hold a valid ANVISA registration or notification (notificação/registro) for the specific product. ANVISA registration numbers (RDC registration numbers) must be disclosed in the product listing.

Comply with ANVISA RDC (Resolução da Diretoria Colegiada) standards applicable to their product category.

Importers of ANVISA-regulated products must hold an Import License (Licença de Importação) from ANVISA.

A. National Regulator for Compulsory Specifications (NRCS)

The NRCS administers compulsory specifications (VC codes — Verordening Codes) for certain product categories in South Africa. Products subject to NRCS compulsory specifications cannot be sold in South Africa without a Letter of Authority (LOA) from the NRCS, demonstrating compliance with the applicable VC standard. The LOA is issued following testing by an SABS-accredited laboratory and a NRCS conformity assessment.

NRCS compulsory specification categories relevant to AqNova include: electrical appliances; electronic equipment; children's toys; cosmetics and personal care products; and certain food contact materials. The LE-Mark (Letter of Authority mark) must be displayed on the product where applicable.

B. South African Bureau of Standards (SABS)

SABS develops and maintains South African National Standards (SANS). While SABS standards are not always mandatory, compliance with applicable SANS standards is often required to obtain NRCS LOAs, and demonstrates product safety for non-compulsory categories. Vendors listing products in South Africa should review applicable SANS standards for their product categories through the SABS catalogue (sabs.co.za).

C. Consumer Protection Act 2008 — Product Liability

South Africa's Consumer Protection Act 2008 (CPA) imposes strict product liability on producers, importers, distributors, and retailers of unsafe or defective goods. Under CPA Section 61, any party in the supply chain may be held liable for harm caused by an unsafe product. AqNova's indemnification provision in the Vendor Agreement requires Vendors to indemnify Arivon Holding Corporation against product liability claims arising from non-compliant or unsafe products.

A. Standards Organisation of Nigeria (SON)

SON develops and enforces standards for products manufactured in or imported into Nigeria. SONCAP (Standards Organisation of Nigeria Conformity Assessment Programme) is the mandatory pre-shipment conformity assessment program for regulated products imported into Nigeria. SONCAP applies to a wide range of products including electrical and electronic equipment, building materials, chemicals, and other regulated categories.

Vendors importing regulated products into Nigeria must obtain a SONCAP Certificate before export, issued after product testing by SON-accredited laboratories.

The SONCAP Certificate must accompany the shipment; goods cannot clear Nigerian customs without it for applicable product categories.

B. NAFDAC Regulation

The National Agency for Food and Drug Administration and Control (NAFDAC) regulates food, drugs, cosmetics, medical devices, and packaged water in Nigeria. Vendors listing NAFDAC-regulated products for Nigerian consumers must:

Hold a valid NAFDAC registration number for each regulated product. The NAFDAC registration number must be displayed in the product listing.

Importers must hold an Import License from NAFDAC for regulated product categories.

Products without valid NAFDAC registration numbers cannot be cleared by Nigerian customs for NAFDAC-regulated categories.

A. Bureau of Indian Standards (BIS) — Compulsory Certification

The Bureau of Indian Standards (BIS Act 2016) administers compulsory certification under the IS (Indian Standard) scheme for a wide range of consumer products. Products covered by BIS compulsory certification orders cannot be manufactured in or imported into India without a valid BIS license and the BIS Standard Mark.

Categories subject to BIS compulsory certification relevant to AqNova include: electrical and electronic equipment (IS 13252, IS 302 series, IS 694, IS 1554 series); household appliances; IT products; lighting products; and certain food products (packaged drinking water under IS 14543, packaged mineral water).

Vendors importing BIS-regulated products into India must hold a BIS import license (Form IIB) issued by the Bureau of Indian Standards, New Delhi.

The BIS Standard Mark (ISI mark) must be affixed on the product or its packaging.

BIS license verification is available through the BIS portal (manakonline.in).

B. Bureau of Energy Efficiency (BEE) — Star Labeling

BEE's star labeling program is mandatory for certain energy-consuming products sold in India, including: air conditioners, refrigerators, washing machines, fans, LED lamps, televisions, and distribution transformers. Vendors listing applicable products must ensure they carry the mandatory BEE star label (indicating energy efficiency rating) before the product can be sold in India.

A. Australian Consumer Law — Mandatory Product Safety Standards

Schedule 2 of the Competition and Consumer Act 2010 (the Australian Consumer Law — ACL) provides the legislative framework for product safety in Australia. Mandatory safety standards (made under Part 3-3 of the ACL) specify requirements that products must meet before they can be supplied to Australian consumers. Mandatory standards exist for products including: children's toys; push chairs and strollers; children's nightwear; infant formula; bicycle helmets; portable swimming pools; and button/coin cell batteries.

Vendors listing products subject to mandatory ACL standards for Australian consumers must comply with those standards, and must be able to provide compliance documentation on request.

Mandatory product bans (under Section 114 of the ACL) prohibit the supply of certain products (e.g., cot bumpers, certain button battery products without required safe packaging) — AqNova geo-blocks such products from being listed for Australian delivery.

B. ACCC Product Safety

The Australian Competition and Consumer Commission (ACCC) administers consumer product safety in Australia, including voluntary recalls, mandatory recalls, and market surveillance. AqNova cooperates with ACCC product safety recalls and notifies affected Buyers in Australia when a product they purchased is subject to recall.

C. Therapeutic Goods Administration (TGA)

The TGA regulates therapeutic goods (medicines, medical devices, complementary medicines, and certain cosmetics classified as therapeutic goods) in Australia. TGA-regulated products must be included on the Australian Register of Therapeutic Goods (ARTG) before they can be supplied. Vendors listing TGA-regulated products for Australian consumers must hold a valid ARTG listing or registration and disclose the ARTG number in the listing.

D. Australian Communications and Media Authority (ACMA)

ACMA regulates electromagnetic compatibility (EMC) and electrical safety for communications devices in Australia. The Regulatory Compliance Mark (RCM) — a triangle device — is required on electrical and electronic equipment supplied to Australia. Vendors listing electrical/electronic products for Australian consumers must affix the RCM and hold a supplier's declaration of compliance (SDoC).

A. Product Safety Electrical Appliance & Materials Act (DENAN) — PSE Mark

Japan's Electrical Appliance and Material Safety Act (DENAN) requires electrical appliances and materials to comply with technical standards and to display the PSE (Product Safety Electrical appliance & materials) mark before sale in Japan. There are two PSE mark types:

Diamond PSE mark (specified electrical appliances and materials — 116 designated categories): these require third-party inspection by a Ministry of Economy, Trade and Industry (METI)-registered inspection body. Examples: electric irons, electric water heaters, electric blankets, certain battery chargers.

Circle PSE mark (non-specified electrical appliances — approximately 341 categories): manufacturer self-certification permitted. The supplier/importer provides a Declaration of Conformity.

Vendors importing electrical appliances and materials into Japan must register as an overseas manufacturer or use a registered importer in Japan to comply with DENAN requirements.

B. Consumer Product Safety Act (Shohin Anzen Ho)

Japan's Consumer Product Safety Act designates certain consumer products as "specially controlled consumer products" (tokutei hiari shohin) requiring registration with METI and compliance with technical standards. SG (Safety Goods) mark products are voluntarily certified by the Product Safety Association (PSA) as meeting higher safety standards beyond mandatory requirements.

5.6.12 South Korea — KC Mark & Product Safety Basic Act

South Korea's KC (Korea Certification) mark is the unified safety certification mark replacing multiple prior marks. KC certification is required for electrical and electronic products, children's toys, and other regulated product categories sold in South Korea. The KC certification process involves testing by KATS (Korean Agency for Technology and Standards)-accredited laboratories and issuance of a KC certification number.

Electrical appliances: KC certification under the Electrical Appliances and Consumer Products Safety Act. Vendors must register their product and obtain a KC certification number before sale.

Children's products (toys, children's clothing, strollers, baby products): KC certification under the Children's Product Safety Special Act.

Telecommunications equipment: KC electromagnetic compatibility (EMC) and radio frequency certification under the Radio Waves Act (National Radio Research Agency — RRA).

Vendors importing KC-regulated products into South Korea must hold a valid KC certification certificate and display the KC mark on the product. KC certification numbers must be registered with the Korea Testing Laboratory (KTL) or other accredited body's database.

A. China Compulsory Certification (CCC / 3C)

China Compulsory Certification (CCC, commonly called "3C") is required for a wide range of products sold in China across categories including: electrical and electronic equipment; wire and cable; switches and protective devices; low-voltage electrical apparatus; small power motors; power tools; telecommunications equipment; audio-visual equipment; and children's toys. CCC certification is administered by CNCA (Certification and Accreditation Administration of China) and testing is conducted by designated laboratories.

Vendors listing CCC-regulated products for Chinese consumers must hold a valid CCC certificate, issued by a CNCA-designated certification body.

The CCC mark (the 3C logo) must be affixed to the product or its packaging before sale.

CCC certificates are registered in CNCA's national CCC certificate database, which AqNova cross-references during listing compliance review.

B. GB (Guobiao) National Standards

China's national standards (GB standards — Guobiao) define the technical requirements for products sold in China. GB standards are either mandatory (GB standards with specific mandatory status, indicated in the title) or recommended (GB/T standards). Vendors listing products for Chinese consumers must comply with applicable mandatory GB standards for their product category in addition to CCC certification where applicable.

C. SAMR Market Surveillance

The State Administration for Market Regulation (SAMR) is China's primary market supervision authority, responsible for product quality and safety enforcement. SAMR conducts market surveillance operations and can order product recalls and market withdrawals. AqNova cooperates with SAMR enforcement actions for products listed on the Platform where Chinese authorities have jurisdiction.

5.6.14 Asia-Pacific Supplementary — Singapore, Thailand, Malaysia & Vietnam

5.6.15 Latin America — Colombia, Chile, Argentina & Mexico

5.6.16 FTC Green Guides — Environmental & Sustainability Claims

The FTC's Guides for the Use of Environmental Marketing Claims (Green Guides, 16 C.F.R. Part 260) are the primary regulatory reference for substantiating environmental and sustainability claims in the US market. All AqNova Vendors making environmental claims in product listings targeting US consumers must comply with the Green Guides' substantiation standard. The Green Guides were under revision as of 2023-2024 to address new claim types (including carbon neutrality and "climate-friendly" claims); AqNova applies the most current Green Guides standard.

5.6.17 Vendor Compliance Obligations — Documentation Matrix

The following matrix summarizes the primary compliance documentation that Vendors must hold and be able to provide for their listed products, by destination market and product category. This is a reference guide — the full requirements for each jurisdiction are set out in Sections 5.6.2 through 5.6.15:

A. Delisting Triggers

AqNova reserves the right to delist (remove from active status) any product listing that fails compliance checks or poses a safety risk. The following are recognized delisting triggers:

Failed compliance check: during listing review, AqNova determines that the product lacks required compliance documentation (e.g., missing CE mark, expired INMETRO certificate, unverified safety claim).

Safety complaint: a credible safety complaint is received from a Buyer, a regulatory authority, a third-party safety organization, or the public regarding a listed product.

Regulatory notification: AqNova receives notification of a product recall, safety warning, or market withdrawal order from a competent authority in any market where the product is listed.

Compliance monitoring alert: AqNova's automated monitoring detects a certification expiry, a new regulatory ban on the product's ingredients or characteristics, or a change in mandatory standards that the listed product no longer meets.

Greenwashing detection: AqNova's sustainability compliance monitoring identifies a sustainability claim that cannot be substantiated or that has been made misleadingly.

Counterfeit identification: AqNova determines through investigation that a product is counterfeit or misrepresents its origin, brand, or certification.

Proactive compliance review: AqNova conducts periodic compliance reviews of all listed products and may delist products found to be non-compliant during review.

B. Delisting Process

When a delisting trigger is identified:

Immediate suspension (Tier 1 — safety emergency): where the trigger indicates an immediate and serious risk to consumer safety (e.g., product subject to regulatory recall; confirmed allergen misdescription; electrical product confirmed fire risk), the listing is suspended immediately and without prior notice. The Vendor is notified within 24 hours of the suspension with the specific reason.

Expedited review (Tier 2 — probable non-compliance): where the trigger indicates probable but unconfirmed non-compliance (e.g., compliance documentation appears expired; unverified sustainability claim), the listing is suspended pending a 5-Business-Day review. AqNova notifies the Vendor of the suspension and requests remediation documentation within 5 Business Days.

Standard review (Tier 3 — minor or correctable compliance issue): where the trigger involves a minor or readily correctable compliance issue (e.g., missing secondary documentation; cosmetic labeling discrepancy), the listing may remain active while AqNova issues a compliance notice requiring correction within 10 Business Days. Failure to correct results in suspension.

C. Reinstatement

A delisted product may be reinstated where the Vendor provides: (a) the required compliance documentation (certificate, test report, etc.); (b) a corrective action plan where a systemic compliance failure is identified; and (c) AqNova's compliance team confirms the documentation satisfies applicable requirements. Reinstatement is typically completed within 5 Business Days of satisfactory documentation submission.

D. Delisting Appeals

Vendors may appeal a delisting decision by submitting supporting documentation and grounds for appeal to compliance@aqnova.co [Subject: Delisting Appeal — Listing: XXXXXX] within 10 Business Days of the delisting notice. Appeals are reviewed by a senior compliance team member. Appeal decisions are issued within 5 Business Days.

5.6.19 Product Recall Protocol

Where a product listed on AqNova is subject to a mandatory or voluntary recall, or where AqNova's Trust & Safety team determines that a product poses a significant safety risk warranting removal from circulation, the following recall protocol is activated:

5.6.20 Contact Information — Product Compliance & Safety

AqNova Marketplace | Global Legal Footer Framework | Section 5.6: Product Compliance & Safety Policy

© 2026 Arivon Holding Corporation. All rights reserved. Effective April 7, 2026. Version 1.0.