United States Legal Notices

AQNOVA MARKETPLACE

Comprehensive Compliance & Platform Governance Reference

UNITED STATES LEGAL NOTICES

Federal & Multi-State Compliance Disclosures for a Global E-Commerce Marketplace

This document forms part of AqNova's Global Legal Footer Framework and must be read in conjunction with the AqNova Terms of Service, Privacy Policy, Cookie Policy, Vendor Agreement, and all applicable supplementary disclosures. AqNova operates as a global marketplace; this section addresses United States federal and state-level obligations specifically.

9.1.1 Scope & Applicability

AqNova Marketplace (operated by Arivon Holding Corporation, headquartered in Huntington Park, California) is a global e-commerce platform connecting conscious consumers with sustainable, organic, and ethically sourced household products. AqNova serves users across the United States and internationally. This Section 9.1 addresses all United States federal and state-level legal notice obligations applicable to AqNova's operations, its relationships with vendors, buyers, and platform visitors.

These notices apply to:

All natural persons accessing or transacting on the AqNova platform who are located in, or whose personal data is collected in, the United States of America;

All vendors and sellers registered or doing business from any U.S. state or territory;

All employees, contractors, and agents of AqNova or Arivon Holding Corporation operating in the United States;

All products listed, marketed, or fulfilled to U.S. consumers via the AqNova platform, regardless of vendor location.

AqNova operates in the United States as an online marketplace intermediary. Unless otherwise indicated by specific state law, California law governs the platform's primary operational obligations, given AqNova's principal place of business. However, AqNova complies with all applicable federal statutes and with state-specific consumer protection laws where those laws apply to transactions or data of residents of those states.

A. Statutory Authority

AqNova's advertising, endorsement, and vendor placement practices are governed by the Federal Trade Commission Act, 15 U.S.C. §§ 41–58, and the FTC's Guides Concerning the Use of Endorsements and Testimonials in Advertising, 16 CFR Part 255 (as amended in 2023). AqNova additionally complies with the FTC's Dot Com Disclosures guidance for online and digital marketplaces.

B. Material Connection Disclosures

A 'material connection' exists whenever there is a relationship between AqNova (or a reviewer/promoter) and a vendor that could affect the weight or credibility of an endorsement or recommendation. AqNova discloses all material connections as required by law. The following relationships are deemed material and are disclosed accordingly:

C. Endorsement & Testimonial Standards

All consumer reviews, testimonials, and endorsements displayed on the AqNova platform must reflect the honest opinions of the reviewer. AqNova prohibits:

The creation, purchase, or solicitation of fake or incentivized reviews without clear disclosure;

The suppression, filtering, or removal of negative reviews based on their negative content alone;

The use of AI-generated testimonials presented as authentic consumer experiences without disclosure;

Misleading implied endorsements through product placement without appropriate labeling.

AqNova vendors are contractually prohibited from engaging in deceptive review practices. Violations may result in listing suspension, account termination, and referral to the FTC where appropriate.

D. Native Advertising & Content Marketing

Where AqNova publishes editorial content (blog posts, buying guides, sustainability spotlights, or vendor features) that constitutes advertising or promotes a specific vendor's products, such content is clearly labeled as 'Sponsored Content,' 'Advertisement,' or 'Partnered Post' in a manner that is clear and conspicuous to the average reader before they engage with the content.

E. FTC Complaint Channel

Consumers who believe AqNova or any vendor on the AqNova platform has engaged in deceptive advertising or undisclosed material connections may report concerns directly to the FTC at reportfraud.ftc.gov or to AqNova's compliance team at legal@aqnova.com.

A. Statutory Authority & Applicability

The California Consumer Privacy Act of 2018 (Cal. Civ. Code §§ 1798.100–1798.199.100), as substantially amended by the California Privacy Rights Act of 2020 (CPRA, effective January 1, 2023), establishes foundational consumer privacy rights for California residents. AqNova is subject to CCPA/CPRA as a for-profit business that collects personal information from California residents and meets applicable thresholds.

B. Categories of Personal Information Collected

AqNova collects the following categories of personal information from California residents, as defined by Cal. Civ. Code § 1798.140:

C. California Consumer Rights Under CCPA/CPRA

California residents have the following rights with respect to their personal information:

Right to Know (§ 1798.110): The right to request disclosure of the categories and specific pieces of personal information AqNova has collected, the sources, the business or commercial purpose for collection, and the categories of third parties with whom it is shared.

Right to Delete (§ 1798.105): The right to request deletion of personal information collected, subject to applicable exceptions including legal hold, fraud prevention, and transaction completion obligations.

Right to Correct (§ 1798.106 — CPRA): The right to request correction of inaccurate personal information AqNova maintains about the consumer.

Right to Opt-Out of Sale or Sharing (§ 1798.120): The right to direct AqNova not to sell or share personal information with third parties. AqNova facilitates this via the 'Do Not Sell or Share My Personal Information' link in the platform footer.

Right to Limit Use of Sensitive Personal Information (§ 1798.121 — CPRA): The right to limit AqNova's use of sensitive personal information to that which is necessary to provide the services requested.

Right to Non-Discrimination (§ 1798.125): The right to receive equal service and pricing regardless of whether the consumer exercises any of the above rights.

Right to Data Portability: The right to receive personal information in a portable, readily usable format to the extent technically feasible.

D. How to Exercise CCPA/CPRA Rights

California residents may submit requests by the following methods:

Online Privacy Request Form: [Insert URL at aqnova.co/privacy-request]

Email: privacy@aqnova.co — Subject line: 'CCPA Rights Request'

Toll-Free Number: [Insert dedicated privacy line]

AqNova will respond to verifiable consumer requests within 45 days, with a single 45-day extension where reasonably necessary. Consumers may designate an authorized agent to make requests on their behalf, provided the agent submits written proof of authorization and AqNova verifies the consumer's identity.

E. Sale & Sharing of Personal Information

AqNova does not 'sell' personal information for monetary consideration. However, AqNova may 'share' certain identifiers and browsing data with advertising partners for cross-context behavioral advertising purposes within the meaning of CPRA. California residents may opt out of such sharing via the 'Do Not Sell or Share My Personal Information' link.

F. Data Retention

AqNova retains personal information only as long as necessary to fulfill the purpose for which it was collected, to comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods are detailed in the AqNova Privacy Policy, Section [X].

G. Service Providers, Contractors & Third Parties

AqNova discloses personal information to service providers and contractors who are contractually prohibited from retaining, using, or disclosing information for any purpose other than performing services for AqNova. AqNova does not disclose personal information to 'third parties' as defined under CCPA except where disclosed in the Privacy Policy or required by law.

A. California Shine the Light Law (Cal. Civ. Code § 1798.83)

Under California's Shine the Light Law, California residents who have an established business relationship with AqNova may request, once per calendar year, information about any personal information AqNova disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year. If AqNova shared such information, it must provide a list of the categories of personal information disclosed and the names and addresses of the third parties.

To submit a Shine the Light request, California residents should send a written request to:

AqNova Legal — Shine the Light Request

Arivon Holding Corporation, Huntington Park, CA

Email: privacy@aqnova.co | Subject: 'Shine the Light Request'

AqNova will respond within 30 days of receipt of a verifiable request.

B. California Online Privacy Protection Act (CalOPPA)

AqNova's Privacy Policy is conspicuously posted and accessible from every page of the platform. The Privacy Policy discloses:

The categories of personally identifiable information (PII) collected;

The categories of third parties with whom AqNova shares PII;

A process by which users may review and request changes to PII AqNova has collected;

How AqNova responds to 'Do Not Track' (DNT) signals — AqNova currently does not alter its data collection practices in response to DNT signals, as no uniform standard for DNT has been adopted; this position is disclosed in the Privacy Policy;

Whether third parties may collect PII on the AqNova platform over time and across different websites.

C. California Proposition 65 (Safe Drinking Water and Toxic Enforcement Act of 1986)

California's Proposition 65 (Cal. Health & Safety Code §§ 25249.5–25249.13) requires businesses to provide clear and reasonable warnings before knowingly and intentionally exposing any individual to chemicals listed as known to the State of California to cause cancer, birth defects, or other reproductive harm.

Vendor Obligations: All vendors listing products on AqNova that are sold or distributed to California consumers are responsible for determining whether their products require Proposition 65 warnings and for providing accurate warning text and labeling. Vendors must update AqNova immediately upon becoming aware of any change in the Proposition 65 status of their products. AqNova assumes no liability for a vendor's failure to provide required Proposition 65 warnings.

For the current list of Proposition 65 chemicals, visit: oehha.ca.gov/proposition-65/proposition-65-list

A. Statutory Authority

The Children's Online Privacy Protection Act of 1998 (15 U.S.C. §§ 6501–6506) and the FTC's implementing regulations at 16 CFR Part 312 ('COPPA Rule') impose specific requirements on operators of websites and online services directed to children under the age of 13, or that knowingly collect personal information from children under 13.

B. AqNova's COPPA Position

AqNova does not include any elements specifically designed to appeal to children, including child-directed games, cartoon characters, celebrity spokespersons primarily appealing to children, or music primarily associated with children. AqNova's subject matter — sustainable household goods — is directed to adult consumers and household purchasers.

C. Screening & Verification

AqNova implements the following measures to screen for and prevent underage access:

Age declaration is required during account registration. Users who indicate they are under 18 are denied account creation.

AqNova does not knowingly accept orders from users who have disclosed an age below the platform's minimum age threshold;

AqNova does not send marketing communications to anyone who has disclosed, or who AqNova has reason to believe is, under age 13.

D. Discovery of Underage User Data

If AqNova discovers that it has inadvertently collected personal information from a child under 13, AqNova will:

Immediately cease collection of further information from that child;

Delete all personal information collected from that child from AqNova's systems as expeditiously as possible;

Notify the parent or guardian if contact information is available;

Document the incident and corrective action taken.

Parents or guardians who believe AqNova may have collected information from a child under 13 should contact AqNova immediately at: privacy@aqnova.co | Subject: 'COPPA — Underage User Report.'

E. Teen Privacy (Ages 13–17)

While COPPA applies to children under 13, AqNova recognizes that users between 13 and 17 may access the platform. AqNova applies heightened data minimization practices for users who identify as under 18, does not target interest-based advertising to users who are known minors, and does not share data of known minors with advertising third parties.

A. Statutory Authority

The Washington My Health My Data Act (SB 1155, codified at RCW 70.372, effective March 31, 2024 for regulated entities and June 30, 2024 for small businesses) applies to entities that collect, process, share, or sell consumer health data of Washington residents. The MHMDA introduces some of the most stringent health-data privacy requirements in the United States.

B. AqNova's Health Data Posture

AqNova is a marketplace for household consumer goods. AqNova does not operate a healthcare platform, does not provide medical advice, and is not a HIPAA-covered entity. However, because AqNova's product catalog may include wellness, dietary, organic, or health-adjacent products, and because users may share health-relevant context in interactions with the platform (e.g., dietary restrictions, allergy information, wellness preferences), AqNova acknowledges the applicability of MHMDA to the extent it collects 'consumer health data' as defined by the Act.

C. Consumer Health Data Practices

To the extent AqNova collects consumer health data of Washington residents within the meaning of MHMDA (including data relating to physical or mental health conditions inferred from purchase behavior or user-provided information), AqNova:

Collects and uses such data only to the extent necessary to fulfill the consumer's expressed purpose (e.g., product recommendations aligned with disclosed dietary preferences);

Does not sell consumer health data to third parties;

Does not share consumer health data with data brokers;

Obtains separate, specific authorization (in addition to general consent) before processing health data for purposes beyond the immediate service need;

Provides Washington consumers with the right to withdraw consent to collection of consumer health data, and to request deletion of such data;

Implements reasonable technical and organizational safeguards to protect consumer health data from unauthorized access.

D. Consumer Rights Under MHMDA

Washington residents have the following rights with respect to consumer health data held by AqNova:

Right to Confirm: The right to confirm whether AqNova is collecting, sharing, or selling consumer health data about them;

Right to Access: The right to access the consumer health data AqNova holds about them;

Right to Delete: The right to request deletion of consumer health data;

Right to Withdraw Consent: The right to withdraw consent to collection or sharing of consumer health data at any time;

Right to Appeal: If AqNova declines to act on a rights request, the consumer may appeal within 30 days of AqNova's denial.

Washington residents may exercise these rights by contacting: privacy@aqnova.co | Subject: 'MHMDA — Washington Health Data Request.'

A. Statutory Authority

The Telephone Consumer Protection Act of 1991 (47 U.S.C. § 227) and the FCC's implementing regulations (47 CFR Part 64) restrict telemarketing calls and SMS/text messages using automated telephone dialing systems (ATDS) or artificial/prerecorded voices, and impose consent requirements for such communications.

B. Consent Requirements

AqNova obtains prior express written consent before sending any marketing or promotional SMS/text messages to consumers. The consent process complies with TCPA and E-SIGN Act requirements:

Consent is obtained through a clear and conspicuous opt-in mechanism on the AqNova website or at point of checkout;

The opt-in disclosure clearly states the nature of communications (marketing texts), the sender identity (AqNova), message frequency, and that consent is not a condition of purchase;

Standard message and data rates apply notice is displayed at the point of consent;

Instructions for opting out (STOP) are included in every marketing message;

AqNova maintains records of consent, including the method, date, time, and exact consent language.

C. Opt-Out & Revocation

Consumers may revoke consent and opt out of SMS communications at any time by:

Replying STOP to any marketing text message (will result in immediate cessation of marketing texts);

Emailing optout@aqnova.co with 'SMS Opt Out' in the subject line;

Updating SMS preferences in the AqNova account settings dashboard.

Upon receipt of a STOP request, AqNova will send a single confirmatory text message acknowledging the opt-out and will cease all marketing texts within 24 hours. Transactional messages (e.g., order confirmations, shipping notifications) may continue to be sent unless separately opted out.

D. Do-Not-Call Registry Compliance

AqNova does not conduct telemarketing calls. To the extent AqNova ever initiates outbound telephone calls for marketing purposes, it will scrub call lists against the National Do-Not-Call Registry and applicable state DNC registries before initiating any calls. AqNova honors company-specific DNC requests within 30 days of request.

E. Transactional vs. Marketing Messages

AqNova distinguishes between transactional SMS communications (order confirmations, shipping updates, security alerts, password resets) and marketing communications (promotional offers, new product announcements, sale events). Transactional messages are sent based on the user's platform account and transaction activity and do not require prior express consent beyond acceptance of the Terms of Service. Marketing messages require affirmative opt-in consent as described above.

A. Statutory Authority

The Controlling the Assault of Non-Solicited Pornography And Marketing Act of 2003 (CAN-SPAM, 15 U.S.C. §§ 7701–7713) establishes requirements for commercial email messages sent to recipients in the United States. The FTC enforces CAN-SPAM compliance.

B. AqNova's CAN-SPAM Compliance Practices

All commercial email communications from AqNova comply with the following CAN-SPAM requirements:

C. Transactional vs. Commercial Email

Transactional or relationship emails (order confirmations, shipment tracking, account security, password reset, and purchase receipts) are exempt from certain CAN-SPAM requirements but AqNova applies best practices to these communications as well. Commercial/marketing emails are clearly distinguished from transactional messages.

D. Email Opt-Out

Users may unsubscribe from AqNova marketing emails by:

Clicking the unsubscribe link at the bottom of any marketing email;

Emailing unsubscribe@aqnova.co with 'Unsubscribe' in the subject line;

Managing email preferences in the AqNova account settings page.

A. Statutory Authority

Title III of the Americans with Disabilities Act of 1990 (42 U.S.C. § 12181 et seq.) prohibits discrimination on the basis of disability in places of public accommodation. Federal courts and the Department of Justice have increasingly applied Title III to websites and mobile applications operated by commercial entities. AqNova is committed to ensuring its platform is accessible to users with disabilities.

B. Accessibility Standard

AqNova targets conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as published by the World Wide Web Consortium (W3C). These guidelines address four principles of accessibility: Perceivable, Operable, Understandable, and Robust (POUR).

C. Accessibility Features

AqNova implements or strives to implement the following accessibility features:

Alternative text (alt text) for all meaningful images on the platform;

Keyboard navigability throughout the platform interface;

Sufficient color contrast ratios for text and interactive elements;

Descriptive page titles, headings, and ARIA landmarks for screen reader compatibility;

Captioning or transcripts for video content where feasible;

Accessible forms with clear labels, error identification, and input assistance.

D. Accessibility Feedback & Accommodation Requests

AqNova welcomes feedback on its accessibility posture. If you experience difficulty accessing any portion of the AqNova platform due to a disability, or if you require accommodation to complete a transaction, please contact AqNova's Accessibility Team:

Email: accessibility@aqnova.co

Subject: 'Accessibility Request' or 'ADA Accommodation'

AqNova will respond to accessibility inquiries within 5 business days and will work to provide an accessible alternative or reasonable accommodation as promptly as practicable.

E. Ongoing Improvement

Accessibility is an ongoing commitment. AqNova conducts periodic accessibility audits and addresses identified barriers as part of its development cycle. AqNova's Accessibility Statement is maintained at [aqnova.co/accessibility] and updated following material platform changes.

A. Statutory Authority

The Electronic Communications Privacy Act of 1986 (18 U.S.C. §§ 2510–2523 [Wire and Electronic Communications Interception]; §§ 2701–2713 [Stored Wire and Electronic Communications Access]) restricts the unauthorized interception of wire, oral, and electronic communications, and limits government access to stored electronic communications.

B. AqNova's ECPA Compliance Posture

AqNova does not intercept user communications without consent. To the extent AqNova monitors platform communications (e.g., buyer-seller messaging through the platform's internal messaging system) for fraud detection, trust and safety, and compliance purposes, such monitoring is disclosed in the Terms of Service and Privacy Policy, and users consent to such monitoring by accepting those terms.

C. Law Enforcement & Government Requests

AqNova evaluates all requests from law enforcement or government agencies for access to user data carefully and in accordance with applicable law:

AqNova requires valid legal process (e.g., subpoena, court order, warrant) before disclosing non-public user information to government authorities, except in genuine emergency circumstances involving imminent risk to life;

AqNova will notify affected users of government data requests to the extent permitted by law and consistent with its legal obligations;

AqNova publishes a Transparency Report (available at [aqnova.co/transparency]) summarizing the number and nature of law enforcement requests received on an annual basis.

A. PCI DSS Compliance

AqNova's payment processing infrastructure is designed in accordance with the Payment Card Industry Data Security Standard (PCI DSS), as administered by the PCI Security Standards Council. AqNova utilizes PCI-compliant third-party payment processors to handle cardholder data. AqNova does not store, process, or transmit full payment card numbers, CVV codes, or magnetic stripe data on its own servers.

B. Electronic Fund Transfer Act (EFTA)

Where AqNova facilitates ACH or bank transfer payments, AqNova's practices comply with the Electronic Fund Transfer Act (15 U.S.C. § 1693 et seq.) and Regulation E (12 CFR Part 1005), including disclosure of consumer rights related to electronic fund transfers and error resolution procedures.

C. Escrow & Payment Protection

AqNova's Escrow & Payment Protection Policy (Document AQN-PAY-003) governs the handling of buyer funds, escrow release conditions, and dispute resolution for payment-related issues. Consumers and vendors are directed to that policy for full terms governing fund handling.

D. Sales Tax & Marketplace Facilitator Laws

AqNova operates as a marketplace facilitator in states that have enacted marketplace facilitator laws. In such states, AqNova (rather than the individual vendor) is responsible for collecting and remitting applicable sales tax on taxable transactions completed through the platform. The states in which AqNova collects and remits sales tax as a marketplace facilitator include all states that have enacted such legislation. The applicable sales tax will be displayed to the buyer at checkout and included on purchase receipts.

A. Export Administration Regulations (EAR)

The Export Administration Regulations (15 CFR Parts 730–774), administered by the U.S. Department of Commerce Bureau of Industry and Security (BIS), may impose licensing or other requirements on the export, re-export, or transfer of certain products available on the AqNova platform. AqNova and its vendors are required to comply with applicable export control laws.

B. OFAC Sanctions

The Office of Foreign Assets Control (OFAC) of the U.S. Department of the Treasury administers and enforces economic and trade sanctions. AqNova does not permit transactions involving:

Persons or entities listed on OFAC's Specially Designated Nationals and Blocked Persons (SDN) List;

Countries or regions subject to comprehensive OFAC sanctions programs (including but not limited to Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine, as such designations may be updated from time to time);

Transactions that would otherwise violate applicable U.S. export control or sanctions laws.

AqNova screens vendors, buyers, and transactions against applicable sanctions lists. AqNova reserves the right to suspend or terminate any account or transaction that appears to involve a sanctioned party or jurisdiction, without prior notice. Violations of this provision may be reported to applicable regulatory authorities.

A. DMCA Safe Harbor (17 U.S.C. § 512)

AqNova qualifies for the safe harbor provisions of the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512, as a service provider hosting user-generated content (including vendor product listings, images, and descriptions). AqNova's eligibility for safe harbor is contingent upon compliance with the DMCA's notice-and-takedown procedures.

B. Designated DMCA Agent

AqNova's Designated Agent for receipt of DMCA takedown notices is:

C. DMCA Takedown Procedure

To submit a valid DMCA takedown notice, the copyright owner (or authorized agent) must provide:

A physical or electronic signature of the authorized person;

Identification of the copyrighted work claimed to have been infringed;

Identification of the allegedly infringing material and its location on the AqNova platform;

Contact information for the complaining party (name, address, telephone, email);

A statement that the complaining party has a good faith belief that the use is not authorized by the copyright owner, its agent, or law;

A statement, under penalty of perjury, that the information in the notice is accurate and that the complaining party is authorized to act on behalf of the copyright owner.

D. Counter-Notification Procedure

If material has been removed from AqNova pursuant to a DMCA takedown notice and the affected party believes the removal was in error or misidentification, that party may submit a counter-notification containing the elements specified in 17 U.S.C. § 512(g)(3). Upon receipt of a valid counter-notification, AqNova will restore the removed material within 10–14 business days unless the copyright claimant files a court action.

E. Repeat Infringer Policy

In accordance with 17 U.S.C. § 512(i), AqNova maintains and enforces a policy of terminating, in appropriate circumstances, the accounts of users and vendors who are repeat infringers of intellectual property rights. AqNova's Intellectual Property & DMCA Policy (Document AQN-IP-012) sets forth the full repeat infringer framework.

9.1.14 State-by-State Consumer Privacy Laws

In addition to California's CCPA/CPRA, a growing number of U.S. states have enacted comprehensive consumer privacy legislation. AqNova monitors and complies with applicable state privacy laws as they take effect. The following table summarizes key enacted state laws and AqNova's compliance posture:

AqNova will update this table as additional state privacy laws are enacted and take effect. Residents of any state listed above may exercise their applicable state privacy rights by contacting privacy@aqnova.co and identifying their state of residence.

Illinois — Biometric Information Privacy Act (BIPA)

AqNova does not collect biometric identifiers or biometric information (as defined under the Illinois BIPA, 740 ILCS 14) from users. If AqNova ever contemplates implementing biometric authentication or biometric data collection, it will develop and publish a compliant BIPA policy, obtain written consent, and satisfy all BIPA notice requirements before any such collection commences.

Nevada — Nevada Privacy Law (SB 220 / SB 260)

Nevada residents have the right to opt out of the sale of covered information to data brokers. AqNova does not sell covered information to data brokers as defined under Nevada law. Nevada residents may submit opt-out requests to privacy@aqnova.co | Subject: 'Nevada Privacy Opt-Out.'

A. AqNova's Role as Marketplace Facilitator

AqNova operates as an online marketplace that enables independent third-party vendors to list and sell products to consumers. AqNova is not the manufacturer, wholesaler, or primary distributor of products sold by vendors on the platform. Under the Communications Decency Act (47 U.S.C. § 230), AqNova generally is not treated as a publisher or speaker of vendor-supplied product information. However, AqNova recognizes evolving legal standards — including Bolger v. Amazon.com LLC (Cal. Ct. App. 2020) and related decisions — that may impose product liability on online marketplaces in specific circumstances.

B. Consumer Product Safety Commission (CPSC) Compliance

AqNova prohibits the listing of products that are subject to CPSC recalls or that violate federal product safety standards. Vendors are contractually obligated to:

Ensure all listed products comply with applicable CPSC regulations, ASTM standards, and federal safety requirements;

Promptly notify AqNova of any CPSC recall, safety alert, or mandatory corrective action affecting their products;

Remove listings subject to recall from the AqNova platform immediately upon notification;

Cooperate with AqNova's product safety review process.

AqNova monitors CPSC recall databases and may independently remove or flag listings that appear to involve recalled or unsafe products.

C. Product Warranty Disclosures

Any warranty offered on products sold through AqNova is the warranty of the vendor or manufacturer, not AqNova. AqNova does not provide warranties on vendor products except where AqNova is the seller of record. The Magnuson-Moss Warranty Act (15 U.S.C. §§ 2301–2312) governs written warranties on consumer products sold in the United States. Vendors are required to make warranty terms clearly available to consumers prior to purchase.

D. Safe Messaging — Dangerous or Restricted Products

AqNova's Prohibited Items Policy (Document AQN-SAF-005) enumerates categories of products that may not be listed on the platform. AqNova also has specific handling requirements for products that are legal but carry special safety information obligations (e.g., flammable goods, sharp instruments, high-voltage electronics, chemical cleaning agents). Vendors listing such products must include all required safety information, warning labels, and SDS (Safety Data Sheet) links where required by law.

A. Civil Rights Act & Equal Opportunity

AqNova is committed to providing equal access to its marketplace without discrimination on the basis of race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability, marital status, military status, or any other characteristic protected by applicable federal, state, or local law. AqNova's non-discrimination commitment applies to:

Consumer access to the platform and its products and services;

Vendor onboarding, listing approvals, and marketplace access;

AqNova's own employment and contractor relationships.

B. Vendor Non-Discrimination Obligation

All vendors operating on the AqNova platform agree, as a condition of the Vendor Agreement, not to discriminate against buyers on the basis of any protected characteristic in the fulfillment of orders, pricing, or the terms of sale. Vendors who engage in discriminatory practices may have their accounts suspended or terminated.

C. Equal Credit Opportunity Act (ECOA)

To the extent AqNova offers or facilitates consumer financing, buy-now-pay-later arrangements, or vendor credit programs, such programs comply with the Equal Credit Opportunity Act (15 U.S.C. § 1691 et seq.) and Regulation B, prohibiting discrimination in credit transactions.

A. Mandatory Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. Except for claims that may be brought in small claims court, disputes between AqNova and users arising out of or relating to the AqNova platform, the Terms of Service, or any transaction through the platform will be resolved by binding individual arbitration administered by JAMS or the American Arbitration Association (AAA) under its applicable commercial arbitration rules, rather than in a court of general jurisdiction.

B. Class Action Waiver

To the fullest extent permitted by law, you and AqNova agree that any dispute resolution proceeding will be conducted only on an individual basis and not as a class action, class arbitration, consolidated action, or representative action. If this class action waiver is found unenforceable in any proceeding, then the arbitration agreement in its entirety will be null and void for that proceeding, which will be resolved in court.

C. Small Claims Court Exception

Nothing in this arbitration agreement prevents a user from bringing an individual action in small claims court in the user's county of residence or in Los Angeles County, California, provided the action stays in small claims court and proceeds only on an individual basis.

D. Informal Dispute Resolution

Before initiating arbitration, the parties agree to attempt good-faith informal resolution of any dispute by contacting AqNova at legal@aqnova.com. AqNova will respond within 30 days. If the dispute is not resolved within 60 days of initial notice, either party may commence arbitration.

9.1.18 Governing Law & Venue

These United States Legal Notices, and any disputes arising hereunder not subject to arbitration, are governed by and construed in accordance with the laws of the State of California, without giving effect to any conflict of law principles that would require the application of the laws of a different jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to transactions through the AqNova platform.

For any claims or proceedings not subject to mandatory arbitration, the parties consent to exclusive jurisdiction and venue in the state and federal courts located in Los Angeles County, California. Users who are residents of the European Union, United Kingdom, or other jurisdictions that do not permit mandatory forum selection may be entitled to bring claims in their local courts; AqNova's international regional terms address such situations.

9.1.19 Contact Information & Legal Notice Delivery

For all legal, compliance, and regulatory inquiries related to AqNova's United States operations, users and regulators may contact AqNova using the following information:

Legal notices from regulatory agencies, courts, or governmental authorities should be sent in writing to AqNova's registered agent for service of process in California. AqNova will acknowledge receipt of formal legal notices within 5 business days.

9.1.20 Amendment & Update Procedure

AqNova reserves the right to update or amend this Section 9.1 at any time to reflect changes in applicable law, regulatory guidance, judicial decisions, or AqNova's business practices. AqNova will provide notice of material changes to this Section by one or more of the following methods:

Posting a prominent notice on the AqNova platform homepage for at least 30 days before the amendment takes effect;

Sending a notification to registered users via the email address associated with their account;

Updating the 'Last Reviewed' date at the beginning of this document.

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