EU/UK Right of Withdrawal Form

AQNOVA MARKETPLACE

Global Legal Footer Framework

Comprehensive Compliance & Platform Governance Reference

EU / UK RIGHT OF WITHDRAWAL

Statutory Model Form & Global Consumer Cancellation Rights

EU Consumer Rights Directive (2011/83/EU) — Annex I(B)

UK Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 — Schedule 4

Arivon Holding Corporation | AqNova Marketplace

Effective Date: April 7, 2026 | Version 1.0

This form is provided in compliance with mandatory pre-contract information requirements under EU and UK consumer protection law. Consumers who prefer to exercise the right of withdrawal without using this form may do so through any clear, unequivocal written statement — including an email to withdrawals@aqnova.co — communicated within the applicable withdrawal period.

IMPORTANT: This document covers the right of withdrawal / cancellation — the right to return goods purchased at a distance without giving any reason, within the statutory period. It is separate from AqNova's returns policy for defective or misdescribed goods. If your item is faulty, damaged, or not as described, please contact buyers@aqnova.co — additional rights apply independently of this withdrawal right.

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EU STATUTORY MODEL WITHDRAWAL FORM

Annex I(B) — EU Consumer Rights Directive 2011/83/EU | For purchases delivered to EU Member States

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UK STATUTORY MODEL CANCELLATION FORM

Schedule 4 — Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 | For purchases delivered to the United Kingdom

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GLOBAL WITHDRAWAL & CANCELLATION RIGHTS GUIDE

Your rights by jurisdiction — all countries where AqNova operates

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C.1 Global Withdrawal Rights — Summary by Jurisdiction

The following table summarizes the key right of withdrawal / cooling-off / cancellation rights available to consumers purchasing from AqNova in major operating jurisdictions. These rights are statutory minimums — they apply regardless of any Vendor's individual return policy. Nothing in AqNova's Platform Terms or any Vendor's listing may reduce or exclude these rights.

C.2.1 The 14-Day Right of Withdrawal — Full Details

EU consumers have an unconditional 14-calendar-day right of withdrawal from any distance sale contract — including all AqNova purchases — under the EU Consumer Rights Directive (2011/83/EU) as transposed into the national law of each EU member state. "Distance contract" means any contract concluded without the simultaneous physical presence of the trader and the consumer.

When Does the Withdrawal Period Begin?

Extended Withdrawal Period — When AqNova Fails to Inform You

If AqNova or a Vendor fails to provide the required pre-contract information about the right of withdrawal before you place your order, the withdrawal period is extended to 12 months from the end of the initial 14-day period. If the information is subsequently provided during that 12-month period, the withdrawal period expires 14 days after you receive the information.

C.2.2 How to Exercise the Right of Withdrawal — EU

To exercise your right of withdrawal, you must inform AqNova of your decision to withdraw from the contract before the withdrawal period expires. You may do this by:

Completing and submitting Part A of this form online at aqnova.co/returns/withdrawal — the fastest method; confirmation is immediate.

Emailing the completed Part A form (or any clear statement of your decision to withdraw) to withdrawals@aqnova.co.

Printing and posting the completed Part A form to: AqNova Returns Team, C/O Arivon Holding Corporation, 2571 Saturn Avenue, Unit #265, Huntington Park, CA 90255, USA.

It is sufficient to dispatch your notification before the withdrawal period expires. You do not need to receive AqNova's acknowledgment before the deadline — the date of sending is what counts. AqNova will send an acknowledgment of receipt promptly upon receiving your withdrawal notice.

C.2.3 Returning the Goods — EU

After communicating your withdrawal, you must return the goods to the Vendor within 14 calendar days of the date of withdrawal notification. AqNova will provide return instructions and a return shipping label in the acknowledgment email following your withdrawal notification. You bear the direct cost of returning the goods unless:

The Vendor has agreed to bear the return costs (as stated in the product listing).

The Vendor failed to inform you that you would bear the return costs (in which case the Vendor bears all return costs).

The goods are faulty, damaged, or not as described (in which case the Vendor bears all return costs under separate statutory guarantee rights).

C.2.4 Your Refund — EU

AqNova will process your refund within 14 calendar days of either: (a) receiving the returned goods; or (b) receiving evidence that you have dispatched the goods — whichever is earlier. The refund will cover:

The full purchase price of the goods.

The standard delivery cost of the original order (AqNova will not refund any premium paid for express or same-day delivery).

The refund will be issued using the same payment method used for the original purchase unless you have expressly agreed to a different method and you will not incur any fees as a result. AqNova may withhold refund until it has received the goods or evidence of return.

C.2.5 Deductions from Refund for Diminished Value — EU

AqNova or the Vendor may deduct from your refund an amount representing any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. You are only responsible for diminished value if you have handled the goods in a manner that would not be permitted in a physical store — for example, wearing apparel for extended periods, using cosmetics, or significantly assembling furniture.

Examining the goods in the way you would be permitted to examine them in a physical shop — removing packaging, trying on clothing briefly, inspecting the product's features — does not constitute handling beyond what is necessary and will not result in a deduction.

C.3 Exceptions to the Right of Withdrawal — All Jurisdictions

The right of withdrawal / cancellation does not apply to all products or services. The following exceptions apply under EU law (Article 16, CRD) and are reflected in AqNova's Platform policies. Equivalent exceptions apply in most other jurisdictions with withdrawal rights. Products to which exceptions apply are clearly labeled as "Non-Returnable" or "Withdrawal Exception Applies" on their product listing pages.

C.4.1 The 14-Day Cancellation Right — CCR 2013

UK consumers purchasing from AqNova have a 14-calendar-day right to cancel any distance contract without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134). These Regulations were derived from the EU Consumer Rights Directive and continue to apply as retained UK law following Brexit, with modifications introduced by the UK Digital Markets, Competition and Consumers Act 2024.

The 14-day cancellation period begins on the day after you receive the goods (or the last item, for multiple deliveries). You must communicate your cancellation within this period, but you then have a further 14 days from cancellation to return the goods.

C.4.2 Additional UK Statutory Rights (Consumer Rights Act 2015)

In addition to the 14-day cancellation right, UK consumers benefit from the following statutory rights under the Consumer Rights Act 2015, which are independent of and additional to the right of cancellation:

30-day short-term right to reject: If goods are faulty, not as described, or not fit for purpose, you have a 30-day right to reject them and receive a full refund.

Right to repair or replacement (30 days to 6 months): After 30 days but within 6 months of delivery, you are entitled to one repair or replacement attempt. If this fails, you may claim a full or partial refund.

Final right to reject (6 months to 6 years): Beyond 6 months, you must show the fault existed at delivery. If proven, you may claim a repair, replacement, or price reduction. The right to reject (full refund with possible deduction for use) may also be available.

These rights are against the Vendor, exercised through AqNova's dispute resolution process. AqNova's Buyer Protection Program (Section 2.1) provides additional coverage where vendors fail to honor statutory obligations.

Canadian Cancellation Form — Internet Agreements

While there is no federal statutory model cancellation form for Canada equivalent to the EU or UK forms, AqNova provides Canadian consumers with a standard cancellation request form consistent with the requirements of applicable provincial consumer protection legislation. Canadian consumers may submit their cancellation request using either the EU/UK forms in Parts A and B above, or the following simplified form:

C.6 Brazil — Direito de Arrependimento (Right of Regret)

Brazilian consumers have a statutory 7-calendar-day unconditional right of regret (Direito de Arrependimento) under Article 49 of the Codigo de Defesa do Consumidor (CDC — Lei 8.078/1990) for all purchases made outside a physical store — including all AqNova online purchases. This right begins from the moment of the purchase or the date of receipt of the product or service, whichever is later.

C.7 Argentina — Derecho de Revocacion (Right of Revocation)

Argentine consumers have a 10-day right of revocation from receipt of goods for distance contracts under Ley 24.240 (as amended by Ley 26.361), Article 34. The consumer may return the goods at the seller's expense.

C.8 Republic of Korea — Right of Withdrawal

Korean consumers have a 7-day right of withdrawal from receipt of goods under the Act on Consumer Protection in Electronic Commerce (전자상거래 소비자보호법, Art. 17). If the goods differ materially from advertisement, the period extends to 3 months from receipt or 30 days from discovery of the discrepancy, whichever is earlier.

C.9 South Africa — Consumer Protection Act Return Form

South African consumers have a right to return goods within 10 business days under the Consumer Protection Act 68 of 2008 (CPA, s. 44) where goods were not specifically ordered, were not suitable for the disclosed purpose, or were not examined before delivery. A separate 6-month right to return defective goods applies under CPA s. 56.

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INSTRUCTIONS — HOW TO SUBMIT & WHAT HAPPENS NEXT

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D.1 Step-by-Step Withdrawal Process

Below is AqNova's complete withdrawal / cancellation processing workflow. All timelines comply with applicable statutory minimums for each jurisdiction.

D.2 What Must Be Returned

When exercising your withdrawal right, please return:

The product(s) being returned — in the condition in which they were received, or as reasonably handled to assess suitability.

All components, accessories, cables, manuals, and free gifts included with the product.

Original manufacturer packaging — where this can be reasonably preserved. AqNova will not refuse a return solely because original outer packaging has been opened or discarded.

Any labels, tags, or stickers — where these are part of the product's original condition (e.g., garment tags). Note: removing tags from apparel you are otherwise returning is not grounds for refusing the withdrawal right.

You are not required to return original outer AqNova or carrier packaging. If original product packaging cannot be returned (for example, where it was destroyed on opening), AqNova will not refuse your withdrawal — but a deduction from your refund for diminished value may be applied in accordance with applicable law.

D.3 Refund Settlement Timelines by Payment Method

D.4 Partial Withdrawals — Multiple Item Orders

You may exercise your withdrawal right for one or more items in an order without returning all items. For a partial withdrawal:

Complete the withdrawal form indicating the specific items you wish to withdraw (including the product name, description, and quantity for each item).

AqNova will issue a partial refund covering the purchase price of the withdrawn items plus a proportionate share of the original standard delivery cost (unless the remaining items qualify for free delivery, in which case the full delivery cost will be refunded for the returned items).

AqNova will provide a return label for the specific items being returned.

D.5 If Your Withdrawal Notice Is Disputed

If you believe AqNova or a Vendor has wrongly refused your withdrawal, misapplied an exception, or failed to process your refund within the applicable statutory timeframe, you have the following escalation options:

Step 1: Contact AqNova's Buyer Resolution team at buyers@aqnova.co with your order number, withdrawal confirmation email, and a description of the issue. AqNova will respond within 5 business days.

Step 2: Submit a formal complaint through the Platform's complaint portal at aqnova.co/complaints. AqNova will issue a final decision within 15 business days.

Step 3 — EU consumers: Access the European Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr. AqNova participates in ODR proceedings.

Step 3 — UK consumers: Escalate to AqNova's designated ADR body [to be designated] or contact Citizens Advice at citizensadvice.org.uk.

Step 3 — All other jurisdictions: Contact the applicable national consumer protection authority listed in Section C.1 of this document.

D.6 Key Contacts for Withdrawals & Returns

This form and the rights described herein are provided pursuant to mandatory consumer protection law. Nothing in AqNova's Platform Terms, Vendor Agreements, or any other contractual document may reduce, limit, or exclude the rights described in this document for consumers in the relevant jurisdictions. Where AqNova's Platform policies provide broader consumer protections than applicable local law requires, those broader protections apply in addition to statutory rights.

Consumers are advised that this document sets out statutory minimum rights. Individual Vendor return policies on AqNova may provide additional protections — check the Vendor's listing for their specific return policy. Platform minimum standards require all Vendor policies to meet or exceed these statutory rights.

AqNova Marketplace | Global Legal Footer Framework | Section 3: EU/UK Right of Withdrawal Form

EU Model Form: Annex I(B), Directive 2011/83/EU | UK Model Form: Schedule 4, SI 2013/3134

© 2026 Arivon Holding Corporation. All rights reserved. Effective April 7, 2026. Version 1.0.

This document is provided for consumer information purposes. It does not constitute legal advice. Statutory rights are not affected by any contractual term. Download: aqnova.co/legal/withdrawal-form